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BBB Business Review Reliability Report for
Frontier Communications Corp.

 

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BBB issues Business Reviews on all businesses, whether or not they are BBB accredited.

BBB Accreditation

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This business is not a BBB Accredited Business.

The following location(s) are locally BBB Accredited:

Multiple Locations - Click to Show/Hide

+ AZ (2)

1021 Lake Havasu Ave N Ste 104 Lk Havasu Cty AZ - by BBB of Central, Northern & Western Arizona

3124 N Stockton Hill Rd Kingman AZ - by BBB of Central, Northern & Western Arizona

+ CA (3)

9324 W Stockton Blvd Elk Grove CA - by BBB of Northeast California

135 E Ortega St Santa Barbara CA - by BBB of the Tri-Counties

15661 Redhill Ave., Ste. 110 Tustin CA - by

+ CT (1)

3 High Ridge Park Stamford CT - by BBB of Connecticut

+ FL (1)

1398 S Woodland Blvd Deland FL - by BBB of Central Florida, Inc.

+ GA (2)

76 E Grady St Statesboro GA - by BBB of Northeast Florida and The Southeast Atlantic

1850 Carters Dam Rd Ranger GA - by BBB of Southeast Tennessee & Northwest Georgia

+ IA (1)

600 1st Avenue North Fort Dodge IA - by BBB of Central & Eastern Iowa

+ ID (2)

750 Kootenai Cutoff Road Ponderay ID - by BBB of E. Washington, N. Idaho & Montana

PO Box 5000 Hayden ID - by BBB of E. Washington, N. Idaho & Montana

+ IL (7)

212 W. Van Buren Street Chicago IL - by BBB of Chicago & Northern Illinois

180 N. Michigan Avenue Chicago IL - by BBB of Chicago & Northern Illinois

8410 W. Bryn Mawr Avenue, 4th Fl. Chicago IL - by BBB of Chicago & Northern Illinois

330 W Beecher Ave Jacksonville IL - by BBB of Central Illinois

109 E Market St Bloomington IL - by BBB of Central Illinois

3435 Edwardsville St Bunker Hill IL - by BBB of E. Missouri & S. Illinois

208 W Union St Marion IL - by BBB of E. Missouri & S. Illinois

+ IN (9)

221 W Washington St Fairmount IN - by BBB of Northern Indiana

433 W Coliseum Blvd Fort Wayne IN - by BBB of Northern Indiana

One N Capitol Street #515 Indianapolis IN - by BBB of Central Indiana

136 E Pettit Ave Fort Wayne IN - by BBB of Northern Indiana

725 Northcrest Shopping Ctr Fort Wayne IN - by BBB of Northern Indiana

129 S 2nd St Elkhart IN - by BBB of Northern Indiana

300 E Berry St Fort Wayne IN - by BBB of Northern Indiana

8001 W. Jefferson Blvd. Fort Wayne IN - by BBB of Northern Indiana

7800 S Anthony Blvd Fort Wayne IN - by BBB of Northern Indiana

+ KY (1)

315 Kennedy Rd. Paducah KY - by BBB of Louisville, Southern Indiana & Western Kentucky

+ MI (6)

200 Galleria Office Center Suite 401 Southfield MI - by BBB of Detroit & Eastern Michigan

30300 Telegraph Road, Suite 350 Bingham Farms MI - by BBB of Detroit & Eastern Michigan

24725 West Twelve Mile Road Southfield MI - by BBB of Detroit & Eastern Michigan

20 Oak Hollow, Ste. 300 Southfield MI - by BBB of Detroit & Eastern Michigan

P.O. Box 5032 Southfield MI - by BBB of Detroit & Eastern Michigan

Two North Plaza Jackson MI - by BBB of Detroit & Eastern Michigan

+ MO (2)

107 E 39th St Kansas City MO - by BBB of Greater Kansas City

7603 E 32nd St Joplin MO - by BBB of Southwest Missouri

+ MT (1)

550 S 24th St W Ste 103 Billings MT - by BBB of E. Washington, N. Idaho & Montana

+ NC (3)

2829 Yorkmont Rd. Charlotte NC - by BBB of the Southern Piedmont

5003 S Miami Blvd Durham NC - by BBB of Eastern North Carolina

PO Box 1412 Durham NC - by BBB of Eastern North Carolina

+ NE (2)

10330 Regency Pkwy Dr #202 Omaha NE - by BBB Serving Nebraska, South Dakota, Kansas Plains & SW Iowa

23021 1st Ave Kearney NE - by BBB Serving Nebraska, South Dakota, Kansas Plains & SW Iowa

+ NV (1)

111 W Front St Elko NV - by BBB of Northern Nevada

+ NY (2)

19 John Street Middleton NY - by BBB of New York

145 N. Main Street Monroe NY - by BBB of New York

+ OH (2)

PO Box 1804, MC:OHODBCR Marion OH - by BBB of Central Ohio

130 W 2nd St Ste 1425 Dayton OH - by BBB of Dayton / Miami Valley

+ OR (4)

9900 SW Greenburg Rd Ste 220 Portland OR - by BBB of Alaska, Oregon & Western Washington

20575 NW Von Neumann D Lake Oswego OR - by BBB of Alaska, Oregon & Western Washington

307 NE 9th St Gresham OR - by BBB of Alaska, Oregon & Western Washington

326 S Old Pacific Hwy Myrtle Creek OR - by BBB of Alaska, Oregon & Western Washington

+ SC (1)

919 Lumber Street Myrtle Beach SC - by BBB of Coastal Carolina

+ TN (2)

174 Sparta Hwy Crossville TN - by BBB of Greater East Tennessee

2104 W. Emory Road Powell TN - by BBB of Greater East Tennessee

+ TX (2)

805 Central Expy S#200 Allen TX - by BBB serving Dallas and Northeast Texas

4141 Pinnacle St. 14 El Paso TX - by BBB of El Paso

+ UT (1)

15 N 100 E Moab UT - by BBB of Utah

+ VA (1)

1530 Wilson Blvd. Arlington VA - by BBB serving Metro Washington DC & Eastern Pennsylvania

+ WA (1)

1901 Mulberry Ln Wenatchee WA - by BBB of E. Washington, N. Idaho & Montana

+ WI (8)

411 E. Wisconsin Av. Ste. 450 Milwaukee WI - by BBB of Wisconsin

3061 S. Ridge Road Green Bay WI - by BBB of Wisconsin

118 Division Street Plymouth WI - by BBB of Wisconsin

154 E. 2nd St. New Richmond WI - by BBB of Wisconsin

P.O. Box 446 New Richmond WI - by BBB of Wisconsin

26 W. 12th St. Clintonville WI - by BBB of Wisconsin

P.O. Box 340 Rhinelander WI - by BBB of Wisconsin

53 N. Stevens Street Rhinelander WI - by BBB of Wisconsin

+ WV (1)

Main Street High View WV - by BBB of Canton Regional & Greater West Virginia

BBB Rating

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Based on BBB files, this business has a BBB Rating of A- on a scale from A+ to F.

Factor(s) that lowered this business' rating include:

  • 33 complaints filed against business that were not resolved

Factor(s) that raised this business' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3059 complaint(s) filed against business.
  • BBB has sufficient background information on this business.

BBB rating is based on 16 factors. Click here for details about the factors considered.


Business Contact & Profile

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Business Name:
Frontier Communications Corp.
Citizen's Telecom
Citizen's Utilities
Citizens Communications
Frontier
Frontier Communications
Frontier Communications, a Citizens Communication Company
Frontier Telephone of Rochester,a Citizens Co
Business Address: PO Box 20550
Rochester, NY 14602

Original Business Start Date: 1/1/1935
Phone Number:
(585) 777-1000
(203) 329-8800
(518) 773-6045
(518) 773-6124
(585) 214-6716
(585) 777-1040
(585) 777-1200
(585) 777-1234
(716) 731-9966
(800) 246-6404
(800) 426-6401
(800) 529-5903
(800) 605-3290
(800) 836-1811
(800) 921-8101
(800) 921-8102
(800) 921-8105
Fax Number:
(585) 546-3723
Email Address:
BBB Accreditation: This business is not a BBB Accredited Business

Type of Business:
TELEPHONE COMPANIES
TELEPHONE COMMUNICATIONS
TELEPHONE SERVICE - LONG DISTANCE
Primary Email: complaint.referrals@ftr.com
Website Address:

Products & Services

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This company offers telecommunications including local telephone service.

Business Management

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Ms. Donna Loffert , Vice President of Contact Centers
Ms. Rebecca Potts , Chief Customer Officer

Additional Locations & Phone Numbers

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212 W. Van Buren Street Chicago , IL 60607-3909
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180 N. Michigan Avenue Chicago , IL 60601-7401
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10330 Regency Pkwy Dr #202 Omaha , NE 68114
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15661 Redhill Ave., Ste. 110 Tustin , CA 92780
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1970 East Grand Avenue, Suite 100 El Segundo , CA 90245
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9324 W Stockton Blvd Elk Grove , CA 95758-8012
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PO Box 1804, MC:OHODBCR Marion , OH 43301-1804
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5003 S Miami Blvd Durham , NC 27703-8437
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135 E. Ortega St. Santa Barbara , CA 93101
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750 Kootenai Cutoff Road Ponderay , ID 83864
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550 S 24th St W Ste 103 Billings , MT 59102
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9900 SW Greenburg Rd Ste 220 Portland , OR 97223-5490
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20575 NW Von Neumann Drive Lake Oswego , OR 97035
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326 S Old Pacific Hwy Myrtle Creek , OR 97457-8712
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725 Northcrest Shopping Center Fort Wayne , IN 46805
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300 East Berry St. Fort Wayne , IN 46802
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8001 W. Jefferson Blvd. Fort Wayne , IN 46804-4141
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7800 S. Anthony Blvd. Fort Wayne , IN 46816
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3 High Ridge Park Stamford , CT 06905-1337
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221 W Washington St Fairmount , IN 46928-1956
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200 Galleria Office Center Suite 401 Southfield , MI 48033
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30300 Telegraph Road, Suite 350 Bingham Farms , MI 48025
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24725 West Twelve Mile Road Southfield , MI 48034
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20 Oak Hollow, Ste. 300 Southfield , MI 48034
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411 E. Wisconsin Av. Ste. 450 Milwaukee , WI 53202
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3124 Stockton Hill Road Kingman , AZ 86401
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433 W Coliseum Blvd Fort Wayne , IN 46805
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8410 W. Bryn Mawr Avenue, 4th Fl. Chicago , IL 60631
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919 Lumber Street Myrtle Beach , SC 29577
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One N Capitol Street #515 Indianapolis , IN 46204
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201 South Pensacola Ave Atmore , AL 36502
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3435 Edwardsville St Bunker Hill , IL 62014
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1 Mercantile Ctr., Ste. 2310 Saint Louis , MO 63101
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600 1st Avenue North Fort Dodge , IA 50501
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53 N. Stevens Street Rhinelander , WI 54501
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330 W Beecher Ave Jacksonville , IL 62650
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1021 Lake Havasu Ave N Ste 104 Lk Havasu Cty , AZ 86403
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3124 N Stockton Hill Rd Kingman , AZ 86401
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886 State Rt 244 Alfred Station , NY 14803
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1080 Pittsford Victor Rd. Pittsford , NY 14534
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180 S. Clinton Ave. Rochester , NY 14646
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137 Harrison Street Gloversville , NY 12078
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1225 Jefferson Road, Suite 27 Rochester , NY 14623
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1020 7th North St. #3 Liverpool , NY 13090
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Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 3059 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 3059 complaint(s) closed in the last 36 months, 771 were closed in the last 12 months.

These complaints concerned:

346 regarding Advertising Issues
346 regarding Advertising Issues
1087 regarding Billing or Collection Issues
1087 regarding Billing or Collection Issues
272 regarding Contract Issues
272 regarding Contract Issues
502 regarding Customer Service Issues
502 regarding Customer Service Issues
116 regarding Delivery Issues
116 regarding Delivery Issues
3 regarding Guarantee Or Warranty Issues
3 regarding Guarantee Or Warranty Issues
21 regarding Product Issues
21 regarding Product Issues
91 regarding Refund / Exchange Issues
91 regarding Refund / Exchange Issues
170 regarding Repair Issues
170 regarding Repair Issues
97 regarding Sales Issues
97 regarding Sales Issues
354 regarding Service Issues
354 regarding Service Issues

These complaints were closed as:

3026 Resolved
3 Resolved
559 BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied.
1 BBB determined that while the company addressed the complaint issues, the complainant was dissatisfied and the matter was outside BBB Rules of Arbitration.
33 BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.
706 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1619 Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
105 Complaint was settled through BBB mediation.
33 Unresolved
1 Company failed to meet the settlement terms of informal dispute settlement hearing (IDS).
32 Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.


 

Government Action(s)

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BBB has no information regarding government actions at this time.

Advertising Review

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Review are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable, but not guaranteed as to accuracy.

BBB Business Review generally cover a three-year reporting period. BBB Business Review are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Business Review.

Report as of: 4/20/2014
Copyright © 2014 Better Business Bureau®, Inc. serving Upstate NY

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