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BBB Business Review Reliability Report for
Sens-O-Lock of America, LLC

A BBB Accredited business since 5/14/2009

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BBB issues Business Reviews on all businesses, whether or not they are BBB accredited.

BBB Accreditation

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This business has been a BBB Accredited Business since May 2009. This means it supports BBB's services to the public and meets our BBB accreditation standards.

BBB Rating

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Based on BBB files, this business has a BBB Rating of A- on a scale from A+ to F.

Factor(s) that lowered this business' rating include:

  • 6 complaints filed against business

Factor(s) that raised this business' rating include:

  • Length of time business has been operating.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

BBB rating is based on 16 factors. Click here for details about the factors considered.


Business Contact & Profile

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Business Name:
Business Address: 39 Mohawk Trail
Slingerlands, NY 12159
See the location on a Mapquest Map
See the location on a Google Map
Original Business Start Date: 1/1/1998
Local Business Start Date: 1/1/1998
Type of Entity: Limited Liability Company (LLC)
Incorporated: 1998 in NY
Principals:
F. Craig Lotz, CEO
Walter B. Lotz, Retired Chairman
Phone Number:
(518) 435-1099
(404) 748-4484
Email Address:
BBB Accreditation: This business is a BBB Accredited Business

Date Accredited by BBB: 5/14/2009
Type of Business:
IGNITION INTERLOCK DEVICES
AUTO ELECTRIC EQUIPMENT
KEY CONTROL SYSTEMS
Primary Email: info@sensolockamerica.com
Website Address:

Products & Services

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This company offers hand-held breathalizers for screening before driving, and breathalizers which are car-ignition interlock devices, also key control systems, and other auto electric equipment.

Ignition interlock system are for drivers required to fulfill a court mandate, or people who wish to protect themselves or family members on a voluntary basis.

Business Management

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Mr. F. Craig Lotz , CEO

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 6 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 6 complaint(s) closed in the last 36 months, 3 were closed in the last 12 months.

These complaints concerned:

1 regarding Billing or Collection Issues
1 regarding Billing or Collection Issues
1 regarding Customer Service Issues
1 regarding Customer Service Issues
2 regarding Product Issues
2 regarding Product Issues
1 regarding Sales Issues
1 regarding Sales Issues
1 regarding Service Issues
1 regarding Service Issues

These complaints were closed as:

6 Resolved
1 BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied.
2 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
3 Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.


 

Customer Reviews

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The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau.

Positive Experience 0
Neutral Experience 0
Negative Experience 0

Government Action(s)

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BBB has no information regarding government actions at this time.

Advertising Review

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BBB has no information regarding advertising review at this time.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Review are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable, but not guaranteed as to accuracy.

BBB Business Review generally cover a three-year reporting period. BBB Business Review are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Business Review.

Report as of: 10/31/2014
Copyright © 2014 Better Business Bureau®, Inc. serving Upstate NY

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Sens-O-Lock of America, LLC