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BBB Board of Directors revokes accreditation for three businesses
July 15, 2014

Buffalo, NY – The Board of Directors of Better Business Bureau serving Upstate New York voted to revoke accreditation of three area businesses. Revocation of BBB accreditation occurs following an involved and careful review led by BBBs Ethics & Standards Committee and the BBB Board of Directors.

“BBB accreditation is an honor reserved for businesses that commit to ethical business practices,” said Warren Clark, President of Better Business Bureau serving Upstate New York. “It’s troubling when an honest business earns this distinction and then does not uphold our standards of trust. Our Board of Directors has no option but to revoke their accreditation.” 

To qualify and maintain accreditation by BBB, a company must meet all of BBBs standards for trust. According to the requisites for accreditation, a company must promptly respond to any and all complaints forwarded by BBB, and make good faith efforts to resolve all such complaints in accordance with generally accepted good business practices. The company must maintain a B or higher rating.

The following businesses have been expelled from BBB serving Upstate New York:

  • Express Gold Cash Inc., Salamanca, NY currently B+ rating, because of a violation of BBB Accreditation Standards. 
  • Zee’s Property Service of Buffalo, NY, currently C+ rating, because the company failed to resolve a consumer complaint.
  • Timber Construction, Inc. of Latham, NY, currently C rating, because the business had two unresolved consumer complaints. 

Under BBBs by-laws, all final actions by the Board of Directors to exonerate, suspend or revoke accreditation are a matter of public record.

The following businesses were also expelled from BBB serving Upstate New York in 2014:

January:

  • BridalGown.net of Webster, NY, currently F rating, because the business has failed to respond to 12 complaints regarding problems with a product or service.
  • Love’s Construction of Rochester, NY, currently F rating, because the business has failed to respond to a complaint regarding problems with a product or service.
  • Mel & Jay Management, LLC of Syracuse, NY, currently C+ rating, because the business has failed to respond to a complaint regarding problems with a product or service.

 February:

  • C&S Paving & Construction Inc. of Camillus, NY, currently F rating, because the business has failed to respond to a complaint regarding problems with a product or service.
  • Jackson’s Masonry of Piffard, NY, currently F rating, because the business has failed to respond to complaints regarding problems with a product or service.
  • Ralph’s Truck & Auto Repair of Painted Post, NY, currently F rating, because the business has failed to respond to a complaint regarding problems with a product or service.

March:

  • CJK Contracting of Rochester, NY currently F rating, for failing to respond to one consumer complaint in a timely manner.
  • D&J Roofing & Construction of Lackawanna, NY currently C rating, for failing to respond to a consumer complaint about customer service.
  • Global Property Group of Fairport, NY currently F rating, because of several unanswered consumer complaints about a product or service.
  • Lioto Enterprises of Syracuse, NY currently D rating, because the business failed to resolve two complaints.

 (*There were no expulsions in April or May)

Visit BBBs Code of Business Practices to learn more about accreditation and BBBs commitment to advancing market place trust.

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