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Better Business Bureau ®
Start With Trust®
Albany, Buffalo, Rochester & Syracuse regions
BBB Reports Six Businesses Lost BBB Accreditation
October 07, 2013

The Better Business Bureau Board of Directors voted to revoke the accreditation of the following businesses:

  • Accelerated Receivables of Arcade, NY, currently C+ rating because the business failed to respond to a consumer complaint regarding problems with a product or service.
  • Butler's Contracting of Montour Falls, NY, currently F rating because the business failed to resolve a consumer complaint regarding problems with a product or service.
  • East Coast Builders & Seamless Gutters, Inc. of East Syracuse, NY, currently F rating because the business failed to respond to a consumer complaint regarding problems with a product or service.  
  • Elite Property Maintenance of Orchard Park, NY, currently F rating because the business failed to respond to a consumer complaint regarding problems with a product or service.
  • First Choice General Contracting, LLC of Niagara Falls, NY, currently C rating because the business failed to resolve a consumer complaint regarding problems with a product or service.
  • Fox Construction of Colonie, NY, currently F rating because the business failed to respond to a consumer complaint regarding problems with a product or service.

“Revoking a business’s accreditation is troubling however our standards of trust must prevail,” said Warren Clark, President of BBB serving Upstate New York.“Each dispute brought to an accredited business must be resolved. When are solution is not reached our board has no option but to revoke the accreditation.” 

Revocation of BBB accreditation occurs following an involved and careful review led by the BBB Ethics & Standards Committee and the BBB Board of Directors.

BBB Accredited firms must consistently maintain all BBB Standards for Trust as well as maintain a grade of B or higher.Expulsion from the BBB also results in termination of BBBOnLine affiliation. BBBOnLine is the largest consumer assurance program of its kind on the internet and promotes trust and confidence on the Internet.

BBB serving Upstate New York manages nearly 50,000 business reports and 6,000 of these are BBB Accredited in Upstate NY. Each report provides a BBB rating which is carefully comprised from 16 different background elements that include the company’s size, time in business, and how they respond to and resolve customer complaints.