All Better Business Bureau services are available on this website, or by:
For your convenience and the fastest service, all of our reports and a complaint form are available on this website. To use these services, please return to the home page and click the links to "Check Out a Business or Charity" or "File A Complaint."
If you would like to file a complaint, please do not contact us via email. You may file your complaint using our online form. Complaints filed online are usually processed the same business day. Or if you prefer you may write a letter of complaint. Send all correspondence to
100 Bryant Woods South
Amherst, NY 14228
Complaints are not accepted over the telephone, via email or social media.
For the fastest service, please use our online form.
Office hours: 8:30 a.m. - 4:30 p.m. eastern time, Monday-Friday
Inquiry lines: 9:00 a.m. - 12:00 p.m. and 1:00 p.m. to 4:00 p.m. eastern time, Monday-Thursday.
Complaints against the Better Business Bureau-Please note this link is not to be used for filing a complaint against a company in Upstate NY.
General Inquiries - For information on the BBB of Upstate New York.
Media Inquiries- For members of the news media.