BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Window World Of The Capital District

Phone: (518) 489-0889 Fax: (518) 489-0887 1240 Central Ave, Albany, NY 12205 View Additional Email Addresses http://www.windowworldcapitaldistrict.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business offers window installation and service.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Window World Of The Capital District meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Window World Of The Capital District include:

  • 25 complaint(s) filed against business

Factors that raised the rating for Window World Of The Capital District include:

  • Length of time business has been operating
  • Response to 25 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

25 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 2
Problems with Product/Service 17
Total Closed Complaints 25

Customer Reviews Summary Read customer reviews

1 Customer Review on Window World Of The Capital District
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 13, 2009 Business started: 01/01/2009 in NY Business started locally: 01/01/2009 Business incorporated 05/11/2009 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

U.S. Environmental Protection Agency (EPA)
1200 Pennsylvania Ave., NW, MC 3201, Washington DC 20460
http://www.epa.gov
Fax Number: 202-260-5153

Type of Entity

Corporation

Business Management
Mr. Matt Conley, Co-Owner Mr. Dave Reed, Co-Owner Ms. Kimberly Taylor, Contact
Contact Information
Principal: Mr. Matt Conley, Co-Owner
Principal: Mr. Dave Reed, Co-Owner
Customer Contact: Ms. Kimberly Taylor, Contact
Business Category

WINDOWS - INSTALLATION & SERVICE DOORS DOORS - INSTALLATION WINDOWS WINDOWS & DOORS - INSTALLATION & SERVICE SIDING CONTRACTORS

Alternate Business Names
BOA Windows, Inc.
Industry Tips
Home Improvement Contracts -- NYS Law Home Improvements Home Improvements -- FHA Loan Advertisements Three Day Cooling-Off Rule (cancel contracts) Window Condensation
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.