BBB Business Review

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BBB Accredited Business since

Comfort Window Co., Inc.

Phone: (315) 457-0022 Fax: (315) 457-9695 View Additional Phone Numbers 60 John Glenn Blvd, Syracuse, NY 13209 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company Manufactures, Sells, Installs, and Services Windows. This company Sells, Installs & Services Doors, Siding, Sunrooms, Patios/Enclosures, Retractable Awnings, Decks and Insulation.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Comfort Window Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Comfort Window Co., Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Comfort Window Co., Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 01, 1985 Business started: 01/01/1979 in NY Business started locally: 01/01/1979 Business incorporated 11/19/1985 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

City of Buffalo - Licensing
City Hall Room 313, Buffalo NY 14202
Phone Number: (716) 851-4078

U.S. Environmental Protection Agency (EPA)
1200 Pennsylvania Ave., NW, MC 3201, Washington DC 20460
Fax Number: 202-260-5153

Type of Entity


Business Management
Mr. Fritz Gentile, General Manager Ms. Karen Brown, Finance Mgr./Accts. Payable Ms. Meagan Kestler, Marketing Mr. Jerry More, Regional Sales Mgr. Mr. William Putzer, President
Contact Information
Principal: Mr. Fritz Gentile, General Manager
Business Category


Alternate Business Names
Comfort Windows
Industry Tips
Home Improvement Contracts -- NYS Law Home Improvements Home Improvements -- FHA Loan Advertisements Three Day Cooling-Off Rule (cancel contracts) Window Condensation

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.