BBB Accredited Business since

Pro X Window and Door

Phone: (716) 310-3635 1484 Friedman Road, Darien Center, NY 14040 http://www.pro-xwindowanddoor.com


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Description

This business offers Construction and Remodeling including Additions, Siding, Windows/Doors, Sky-lights, Decks, and Railings, etc.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pro X Window and Door meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pro X Window and Door include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pro X Window and Door
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 19, 2007 Business started: 02/01/2006 Business started locally: 02/01/2006
Type of Entity

Sole Proprietorship

Business Management
Mr. Aaron Quinn, Owner
Contact Information
Principal: Mr. Aaron Quinn, Owner
Business Category

WINDOWS & DOORS - INSTALLATION & SERVICE KITCHEN & BATH - DESIGN & REMODELING KITCHEN REMODELING CONTRACTORS - GENERAL DOORS - REPAIR HOME IMPROVEMENTS - ADDITIONS PATIO & DECK BUILDERS ROOFING CONTRACTORS SIDING CONTRACTORS SKYLIGHTS CONSTRUCTION & REMODELING SERVICES BATHROOM REMODELING WINDOWS - INSTALLATION & SERVICE RAILINGS DOORS DOORS - INSTALLATION STORM WINDOWS & DOORS WINDOWS STORM WINDOWS & DOORS - REPAIR WINDOWS - REPAIRING DECK BUILDER

Industry Tips
Home Improvement Contracts -- NYS Law Home Improvements Home Improvements -- FHA Loan Advertisements Recognizing Home Improvement Scams Roof - Ice & Snow Removal Roofing - Repair & Installation Three Day Cooling-Off Rule (cancel contracts) Window Condensation

Additional Locations

  • 1484 Friedman Road

    Darien Center, NY 14040

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/14/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Pro X built a 10X20 pool deck for us in august of 2013. The deck is fine, but we've had safety issues with the gate. This summer, the gate is considerably off kilter and will not shut properly. This is a safety issue relating to entry by children. We've sent four written requests over the period of five weeks, however nothing has been done to repair the gate.

Desired Settlement: Proper repair, ASAP and by 7/29/2014.

Business Response: BBB spoke to ***** today. He stated that he never received an email from the consumer. He looked back 3 months and there was nothing. Consumer may have had the wrong email. He will be going back to the consumer's home to make the repair. He will try to get there tonight.

Consumer Response: Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
Regards,
******* *****
PS: For the record, the email address that we were using to request repair was the email section internal to the ProX website.