BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Albany Distributing

Phone: (800) 296-0820 Fax: (800) 743-8618 *, Rochester, NY 14618

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business is a Wholesale Distributor; offers consumer electronics, voice and converged communication, drop shipping, eCommerce web store setup and design, and Integration with Albany Distributing product catalog to re-sellers. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Albany Distributing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Albany Distributing include:

  • Length of time business has been operating
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Albany Distributing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: February 18, 2010 Business started: 03/01/2004 in NY Business started locally: 03/01/2004 Business incorporated 01/11/2011 in NY
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Nicole DeNapoli III, Contact
Business Category


Products & Services

Albany Distributing sells the following brand(s): 3Com, 3M, 3ware (LSI), A, Abbyy, Accell, Access HD, Acer, Acesonic, Acoustic Research (AR), Active Thermal Management, Adaptec, Adcom, Addonics, Adesso, Adobe, Adtran, Advance Time Technology, AirVac, AKG, Aleratec, Alesis, Allied Telesis, Allsop, Aluratek, Ambir, American Battery Company (ABC), American Digital Accessories, American Recorder, AMP Energy, Amplivox, Andis, Ant Commandos, Anycom, APC, Ape Case, Apex Digital, Apple, Arkon, ArtDio by Kinyo, Artec, AT&T, Atlantic, Atlantic Technology, Atlona, Audio Authority, Audio Unlimited, Audio-Technica, Audio-Technica Pro, AudioSource, Audiovox, Avanti, AVerMedia, Avital, Axion, Axis, Axxess, Azden, B, B.E.S., Belkin, Bello, Beltronics, BenQ, BIC America, Bits Limited, BlackBerry, BlackBox GPS, Blue Crane Digital, Blue Parrot, Blue Star, BlueAnt, BlueFox, Boa, BOCS, Body Glove, BodyGuardz, Boss, Boston Acoustics, Bounty Hunter, Bracketron, BreatheAudio, Brother, BTI, Buffalo Technology, Bullet Cable, Business Objects, Buttkicker, C, Cables To Go, Cables Unlimited, CAD, Call Capture, Callpod, Canon, Car and Driver, CardScan, Case Logic, Case Logic Wireless, Case-Mate, Casio, Cavalry Storage, Celestron, Celltronix, Cerwin Vega, CH Products, Challenge VP, Chamberlain, Channel Plus, Channel Vision, Cheetah, Cisco Systems, Clarity, Clickfree, Clover, Cobra, Coby, Coloriffic, Com One, Command Communications, Concept, Connectpro, Cooler Master, Corel, Corkcase, Corsair, Cortex, Creative Concepts, Crime Stopper, Crocs-o-dial, Crown, Crucial Technology, CTA Digital, Cuisinart, CyberPower, D, D-LINK, d_skin, Dane-Elec, Data Robotics, Datacomm, Datamax-O'Neil, Dataproducts, Datel Electronics, Dell, DeluoGPS, Denon, DGL Group, Digital Innovations, Directed, DIRECTV, Discgear, Discwasher (RCA), Disney by Washburn, DLO, Dooney & Bourke, Draper, Dreamgear, Dry Pak, Dual, Duracell, DXG, Dymo, Dynatron, E, Earthwise by Imation, EasyMount, EasyStore, Ed Hardy, Edge Tech Corp, eDimensional, EFX, EIZO by Nanao, Element by Fuego, Elgin, Elite Screens, ELO, EMC, Emerson, Emphasys, Endust, Energizer, Eos Wireless, EP Memory, epadlink, Epson, Ergotron, Ethereal, Etymotic, Eveready, EVGA Corporation, Eviant, Exten HD, Eye-Fi, EZ Dupe, ezGear, F, Fanstel, FatCat Technologies, Fellowes, Fender, FileMaker Inc., Final Draft, First Alert, Flip Video, Fluke Networks, Fonexion, Fortinet SME, Franklin, Franklin Covey, fruwt, Fujifilm, Fujitsu, G, Game Elements, Garmin, GE, Gear Head, Gefen, Gem Sound, Gemini, Gemini DJ, Geneva Commercial Wall Clocks, Geneva Decor Clocks, Gibson Pure, Goldlantern GL, GPX, Grace Digital Audio, Grandtec USA, Griffin Technology, Groove Tubes, GWL, Gyration, H, HAI, Haier, Hakuba, Hamilton Beach, Hartmann, Hauppauge, Hawking Technologies, Head Trip, Hercules, HiFi Works, Hitachi, Holovision, Honeywell, Hosa, HP, HTC, Humanity, Hunter Fans, I, I-Tec, i.Sound, IBM, IC, IDEAL, iGo, iHOME, iKey-Audio, iLive, iLuv, IMATION, IMC Networks, Infinity, InFocus, Intec, Intel, InTouch, Intova, IOGear, Iomega, Ion, IQUA, iSlicker, iVoice, J, Jabra, Jasco, Jaton, Jawbone, Jazz, JBL, Jensen, Juniper Networks, JVC, JWin, K, Kat, Kenneth Cole Reaction, Kensington, Kenwood, Kerri Mack, Keyspan, Keytronic, Kicker, Kingston, Klipsch, Kodak, Konica, Koss, L, LaCie, Lantronix, Lenmar, Lenovo, Levana, LevelMount, Leviton, Lexar, Lexmark, LG, Liebert Corporation, Linear, Linksys, Liquid Image, Littlite, Logitech, Lorex, Lowepro, Lowrance, LSI, M, M & S Systems, Macally, Mace, Mad Catz, Magellan, Magnavox, MagTek, Marcato Audio, Maxell, Maximal Power, Maximo, Maxsa Innovations, McKlein, Memorex, Metra, MetroVac, miBook, Micro Innovations, MicroNet, Microsmith, Microsoft, Midland, Midlite, Minuteman, Mitek, Mitsubishi Electric, Monster Cable, Monster CI Pro, Monster Game, Monster Power, Motor Trend, Motorola, MSI, mStation, Multi-Tech, Music Hall, Mustek, N, Nady, Naki, NComputing, NEC, Nesco, Net Media, Netgear, Netopia, NetSecure, Nexpak, Nexpak Bulk, Next Generation, Nextar, NextWindow, Nexus, Nickelodeon, Night Owl Optics, Night Owl Security Products, Nikon, Nintendo Inc., NiteIze, Nitho, Nitro Power, Noah Company, Nokia, Norazza, Norlite, Nova, Novint Technologies, Inc, Numark, Nutone, NXG Technology, Nyko Technologies, Nyrius, O, Odyssey, Office Star, Okidata, Olympia, Olympus, OmniMount, Onap, One For All, Onkyo, Open House, Optoma, Oregon Scientific, Orion Cobalt, Otterbox, Overland Storage, P, Pacific Design, PalmOne, Panamax, Panasonic, Panavise, Pandigital, Pantel, Parrot, PDP, Peerless, Pelican, Penguin United, Pentax, Philips USA, Phoenix Gold, Phonex, Phonic, Photoco, Pic 'N Roll, Pico Macom, Pioneer, Pioneer, Planar, Plantronics, Pleomax by Samsung, Plustek, PNY Technologies, Polaroid, Polycom, Power Acoustik, Power Sentry, PowerGenix, Powermat, PowerMate, Primera, Prosoft Engineering, Pure Sound, PureAV by Belkin, Pyle, Python, Q, Q-See, QLogic, Qnap, Quantum, Quantum FX, Quark, QVS, R, Radius, Rain Design, Rapid Run, Razer, RCA, Recoton, RepairMaster (Warrantech), RF Link, Ricoh, Road Mice, RocketScience, Rockustics, Rocky Mountain Radar, RSA Security, S, Sage, Saitek, Sakar, Samsonite, Samsung, SanDisk, Sangean America, Sansui, Sanus Systems, Sanyo, Sanyo Batteries, Save A Battery, SBC, Scosche, SCP Wire & Cable, ScreenGuardz, Seagate, Security Labs, Sennheiser, Sharp, Sherwood, Shure, Siig, SiliconDust, Sima, Sirius_XM, Skypatrol, Slappa, Sling Media, Smart Image, SmartShopper, SmartSwipe, SMK-Link, Solidtek, Sonic Solutions, SonicWall, Sonnet Technologies, Sonocaddie, Sony, Sony Batteries, Sony Ericsson, Sound ID, Southwestern Bell, SOYO, Speakercraft, Speck, Speco Technologies, SPOT, Stage Ninja, Stanton,, SteelSeries, Steren, Studiotech, Subjekt, Sunbolts, Sunpak, Supermicro, Surface, SVAT Electronics, SwissGear, Sylvania, Symantec, Synergy Software, Synology, T, TallyGenicom, Tamrac, Tandberg, Targus, Tascam, TDK, Teac, Tech Craft, Technics, Telerecorder, Terk, The Singing Machine, Thomson ResearchSoft, Thorens, Thrustmaster, TIC, Timberland, Tivax, TMobile, Toshiba, Transcend, Transition Networks, Trendnet, TreQue, Triplett, Tripp-Lite, TriSquare, Tritton, Tsunami by Metra, Turbo Charge, Turtle Beach, U, Ultimate Ears, Ultimate Support, Ultralast, Ultralife, Uniden, Universal Remote Control, Unwired Technology, V, V-MODA, V7, Valor Multimedia, Vanguard, Vantage Point, Velbon, Verbatim, VholdR, Vialta, Viewsonic, Vinotemp, Visioneer, VisTablet, Visteon, Vivitar, Vivitek, Vizio, Vtech, Vutec, W, Wacom, Wagan Corp., Wahl, Walker, Walker by Clarity, Waring Pro, Watchguard, Weather X, Wenger, Western Digital, Westinghouse, Whistler, Wicked, Wintec Filemate, Wood Technology, WYSE Technology, X, X Digital Media, Inc., X-Games, X10, Xantrex, Xbox 360, Xcite (Xentris), Xerox, Xgene, XM (Delphi), Xpress Kit, XSpot, XtremeMac, Y, YORS, Yukon, Z, Z-Line, zBoost, Zebra, Zenith, Zip-Linq, ZLive, Zoom

Albany Distributing offers the following product(s): 3D Printing , Action Cameras , Anti-Virus & Anti-Spam , Application Servers , Bags & Carry Cases , Baseball & Softball , Batteries , Beauty Care , Blank Media , Bookbags & Backpacks , Cables Computer & AV , Calculators , Camcorders , Camera Accessories , Camera Bags , Camera Batteries , Cameras, Camping , Car Audio & Video , Cases & Power Supplies , Cell Phone Cases , Cell Phones , Chromebooks , Cisco Licenses , Cisco SMARTnet , Color Calibration , Connected Home , Consumer Electronics, Consumer Electronics and related accessories, Controller Cards , Copiers & Fax Machines , CPUs , Data Backup & Recovery , Desktop All-in-One , Desktop Barebones , Desktop Operating Systems , Desktop PCs , Desktop Warranties , Digital Cameras , Digital Devices , Digital Media Players , Digital Pens , Digital Picture Frames , Displays, Distributed Audio & Video , Dot Matrix Printers , Drawpads & Digitizers , Drive Enclosures , DVD Players & Recorders , e-Book Readers , Educational , Exercise & Fitness , Fan Shop , Financial Software , Flash Memory & Readers , Floor Care & Cleaning , Gaming Headsets , Golf , Graphics & Design , Hard Drives & SSD , Hardware & Peripherals , Headphones , Health & Wellness , Home & Appliances , Home & Portable Audio , Home Environment , Home Improvement , Hunting & Fishing , Indoor Games , Inkjet Printers , Input Accessories , Input Devices , iPad Cases , iPod Accessories , iPod Cases , Keyboard & Mouse Bundles , Keyboards , Kitchen & Housewares , KVM & Peripheral Sharing , Label Printers , LCD TV , LED TV 29 or less , LED TV 32 to 42 , LED TV 46 or more , Lifestyle , Lighting , Luggage & Rolling Bags , Media Storage , Memory Accessories , Memory Apple , Memory Desktop , Memory Notebook (SODIMM) , Memory Servers , Mice , Miscellaneous Bags , Modems , Monitor Accessories , Monitors , Motherboards , Mounts & Brackets , Mouse Pads & Wrist Rests , Multifunction Printers , Music & Sound Solutions , Musical Solutions , Navigation , Netbook Bags & Sleeves , Network Attached Storage , Network Operating Systems , Network Security , Networking, Notebook Accessories , Notebook Bags & Sleeves , Notebook Barebones , Notebook Warranties , Notebooks , Office Products , Optical & Backup Drives , Outdoor Living , Outdoors & Recreation , Paper , PC Gaming Controllers , PCs & Laptops, Photo & Video Editing , Photo Paper , Plasma TV , POS Systems , Power Protection , Presentation Remotes , Printers & Office Supplies, Projectors & Screens , Scanners , Server Products , Server Warranties, Service Plans, Sewing & Crafts , Software, Software Licensing, Sound & Music , Sound Cards , Speakers, Sports and Recreation , Surveillance & Security , Tablet Cases & Protection, Tablets , Team Sports , Telecommunications , Telephony products, including Plantronics telephone headsets, Thin Client , Toner Cartridges, Toys, Trackballs & Gamepads, TV & Accessories , TV/DVD Combos , Ultra HD TV, Ultrabooks , USB Flash Drives , USB Hubs & Converters , Video & Sound Cards , Video Gaming, Video Specialty Products , Videogame Accessories , Videogame Hardware , Videogame Software, voIP, Watches, Water Recreation, Webcams, Wired , Wireless Dual Band , Wireless Single Band, Workstations

Method(s) of Payment
The company advises that this information is available at
Refund and Exchange Policy
The company advises that this information is available at As of 4/3/2013.
Alternate Business Names
Five Star Choice LLC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.