Business ProfileforCrystal Rock

I’ve been a customer of Crystal Rock for 3 years. At first I was purchasing spring water but noticed at times the water had a bad odor and was more expensive so I changed to filtered. I complained to them about it. I was receiving the filtered water and getting water that also had a bad odor. Finally i decided to end my business with them. I called a couple weeks ago and the lady I spoke to was very nice and told me to put an X on the bottle and try another. I found that each one I opened had that odor some worse than others. I had a delivery scheduled for 8/22 and called on 8/21 to tell them to discontinue and pick up water and dispenser. She told me they would pick up and I would get a $23 credit. Then told me she was sending me to the final facilitator who told me I wouldn’t be getting a credit but I would get a service fee and no credit for unused bottles. I was so upset because she was telling me the opposite of what the first girl told me. I told her that and she basically told too bad she had the final say and told me to have a nice day in a sneering goading way twice when I protested to her saying their water was bad.