This business is not BBB accredited.
Phone: (315) 592-4794 Fax: (315) 592-4796 3137 Hawkins Ave, Sanford, NC 27330 View Additional Web Addresses ! BBB Business Review on JHL Supply is being Updated by BBB !
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers Specialty Tools & Equipment For HVAC/Gas & Electric Service. Also offers Camp/Outdoor Gear & Sporting Goods. www.campingsurvival.com
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating at this time because BBB file information is being reviewed and/or updated.
THIS LOCATION IS NOT BBB ACCREDITED
3137 Hawkins Ave
Sanford, NC 27330 Directions
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Web Addresses
This company is no longer doing business in New York State. They are at
3137 Hawkins Ave. Sanford NC 27330
Complaint Trends - Last 3 Years
Customer Review Trends
BBB's Business Review on this business is currently being updated. Therefore BBB cannot provide you with any information at this time.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I purchased Woodman's Pal Military Pro-284 Premium - Model 284 and The WOODMAN'S PAL Leather Pro-510-2 Sheath from the website camping survival.con (JHL Supply). I ordered on 8-15 it was billed and shipped on the 16 and the Woodman's Pal Military Pro-284 Premium - Model 284 arrived on 8-22. The WOODMAN'S PAL Leather Pro-510-2 still hasn't arrived yet. I have since called, and emailed twice. I finally received a response on 8/28 stating that it was a direct ship from supplier and they haven't gotten an answer yet as to the ship date. But when I purchased the product on their website the product was advertised as "In Stock". I still have not received a response as to the shipment date nor a tracking number for the WOODMAN'S PAL Leather Pro-510-2 that was in my original order.
Desired Settlement: I would like an expedited delivery by any means necessary of the WOODMAN'S PAL Leather Pro-510-2 (even if they have to purchase the product at full retail price themselves from someone who actually can deliver product on time). I would like to also receive a had written note of apology from *** ******* the owner of Campingsurvival.com site /President of JHL Supply with perhaps a discount percentage off a future purchase.
Good morning, As we have stated we are currently not able to get this product. I am sorry for the delay. This is abnormal as it shows in stock because they always have been. This is the first time we have had this problem. The manufacturer is telling us it will be another week or two. As the customer has not responded to our emails we have not cancelled the item and credited his card. We have a few options. Customer can wait. We can cancel the item and credit his card. We can cancel the item and credit his card and we can re-charge it when it's ready to ship. Please let us know which of these you would like to do. Again sorry for this rare delay and that it happened to you. Thank you, *** *******, President JHL Supply/CampingSurvival.com