BBB Business Review

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Description

This company sells tires, wheels, batteries, tire pressure monitoring sensors, and accessories for cars & trucks.  They also perform general repair services at all locations. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dunn Tire, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Dunn Tire, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 21 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 17
Total Closed Complaints 21

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Dunn Tire, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: August 01, 1973 Business started: 08/01/1972 in NY Business started locally: 08/01/1972 Business incorporated 07/02/2002 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Department of Motor Vehicles
6 Empire State Plaza, Albany NY 12228
http://www.nydmv.state.ny.us/facLookup/default.html

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Robert Clark, Retail & Marketing Director Mr. Randall L. Clark, CEO Miss. Enny Gilman, Marketing Operations Manager Mr. Steve Keusch, Retail Business Operations Manager Ms. Autumn Kristich, Web Media Coordinator Mr. Dave Simons, CFO
Contact Information
Principal: Mr. Robert Clark, Retail & Marketing Director
Business Category

TIRE DEALERS AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE TIRE RETREAD & REPAIR WHEEL ALIGNMENT, FR & AXLE SERVICE - AUTO AUTO SERVICES - OIL & LUBE AUTO PARTS & SUPPLIES - NEW

Products & Services

Dunn Tire, LLC sells the following brand(s): BF Goodrich, Bridgestone, Carlisle, Continental, Cooper, Dunlop, Firestone, Fuzion, General, Goodyear, Hankook, Kelly, Kumho, Laufenn, Michelin, Mickey Thompson, Nexen, Pirelli, Prometer, Sailun, Sigma, Sutong, Uniroyal, Vogue, Yokohama

Dunn Tire, LLC offers the following product(s): Batteries, Tire Pressure Monitoring Sensors, Tires, Wheels, Wiper Blades

Method(s) of Payment
American Express, Visa, MasterCard, Goodyear Credit Card, Bridgestone/Firestone Credit Card (CFNA), cash, and checks.
Refund and Exchange Policy
The company offers a 30-day Exchange Guarantee on all new tire products (see store for specific details).
Alternate Business Names
Dunn Tire
Industry Tips
Auto mechanics and shops -- selecting Auto Repairs
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.