BBB Business Review

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This business is not BBB accredited.

Frontier Communications Corp.

Find a Location

Phone: (585) 777-1000 Fax: (585) 546-3723 View Additional Phone Numbers   http://www.frontieronline.com View Additional Web Addresses


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Description

This company offers telecommunications including local telephone service.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.


Customer Complaints Summary Read complaint details

2763 complaints closed with BBB in last 3 years | 1067 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 355
Billing/Collection Issues 836
Delivery Issues 143
Guarantee/Warranty Issues 4
Problems with Product/Service 1425
Total Closed Complaints 2763

Customer Reviews Summary Read customer reviews

23 Customer Reviews on Frontier Communications Corp.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 23
Total Customer Reviews 23

Additional Information

BBB file opened: January 01, 1943 Business started: 01/01/1935 in NY Business started locally: 01/01/1935
Business Management
Ms. Donna Loffert, Vice President of Contact Centers Ms. Rebecca Potts, Chief Customer Officer Ms. Barbara Scott, Director of Customer Relations
Business Category

TELEPHONE COMPANIES TELEPHONE SERVICE - LONG DISTANCE TELEPHONE COMMUNICATIONS

Alternate Business Names
Citizen's Telecom Citizen's Utilities Citizens Communications Frontier Frontier Communications Frontier Communications, a Citizens Communication Company Frontier Telephone of Rochester,a Citizens Co
Industry Tips
Long Distance Phone Service
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.