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BBB Accredited Business since

Majestic Pools & Spas

Additional Locations

Phone: (716) 684-8526 Fax: (716) 684-1292 4370 Walden Ave, Lancaster, NY 14086 http://www.majesticpools.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business offers pools, pool accessories,  hot tubs/spas, patio sets, grills and swing sets,


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Majestic Pools & Spas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Majestic Pools & Spas include:

  • 24 complaint(s) filed against business

Factors that raised the rating for Majestic Pools & Spas include:

  • Length of time business has been operating
  • Response to 24 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

24 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 3
Problems with Product/Service 19
Total Closed Complaints 24

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Majestic Pools & Spas
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: June 01, 1968 Business started: 05/23/1968 in NY Business started locally: 05/23/1968 Business incorporated 05/23/1968 in NY
Type of Entity

Corporation

Business Management
Ms. Kathy Scotland, Office Manager Mr. Martin Bates, Sales Manager Mr. John P. Bunch, Owner / President
Contact Information
Principal: Ms. Kathy Scotland, Office Manager
Business Category

SWIMMING POOL CONTRACTORS, DEALERS, DESIGN SWIMMING POOL EQUIPMENT & SUPPLIES FURNITURE - OUTDOOR SPAS & HOT TUBS - DEALERS SPAS & HOT TUBS - SUPPLIES & PARTS

Alternate Business Names
Majestic Pools & Equipment Co. Inc. Majestic Pools Inc.
Industry Tips
Home Improvements Swimming Pools
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.