BBB Logo

Better Business Bureau ®
Start With Trust®
Albany, Buffalo, Rochester & Syracuse regions

BBB Business Review

BBB Accredited Business since

Leisure Living

Additional Locations

Phone: (716) 773-7500 Fax: (716) 773-4635 View Additional Phone Numbers 574 Main St., Tonawanda, NY 14150 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers swimming pools & supplies.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Leisure Living meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Leisure Living include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 145 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

145 complaints closed with BBB in last 3 years | 68 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 3
Delivery Issues 20
Guarantee/Warranty Issues 19
Problems with Product/Service 91
Total Closed Complaints 145

Additional Complaint Information

BBB recently reached out to the business with concerns that needed to be addressed by the business.   BBB found that a pattern of complaints existed concerning Leisure Livings customer service. Consumers have advised BBB that when they contact the business regarding refunds or replacements that their concerns either do not receive a response from the business and when they are able to get a customer service representative on the phone consumers have advised that they are treated poorly by the representative. Leisure Living did respond to BBB's concerns with the following portion of their response:

On 03/04/14 this year we went live with a new complete system that handled everything from our order entry to our shipping.  The goal of this new system was to strengthen our company as a whole.  One of the new features was real-time authorizations to help prevent fraud and protect our customers through advanced security measures.  Another was to streamline our order taking and help push this data as fast as we could to our warehouse to help customers receive their merchandise as quickly as we can.  While the benefits of this upgrade were positive, our deployment was met with multiple bugs and glitches that slowed our business down.

We have been working on this issue since that live deployment date to overcome the various problems.  As of this date writing this letter we are nearing the point of where we wanted to be months ago.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Leisure Living
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: July 01, 1973 Business started: 06/01/1966 Business started locally: 06/01/1966
Business Management
Mr. Paul Gerspach, President
Contact Information
Principal: Ms. Linda Owen, Office Manager
Business Category


Alternate Business Names
Fanta-Sea Pools Island Fanta-Sea Pools Island Pools R & P Pools Inc. R and P Pool Inc Transit Pools
Industry Tips
Home Improvements Swimming Pools

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers


Additional Web Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations