BBB Accredited Business since
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This company offers residential elevators, chairlifts, stairlifts, wheelchair lifts, and scooters.
A BBB Accredited Business since
BBB has determined that Eazylift - Elevators, Stairlifts, Wheelchair Lifts & Ramps meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Terry Farrigan, Owner
STAIR LIFTS WHEEL CHAIR LIFTS & RAMPS ELEVATORS - SALES & SERVICE CHAIRS - RENT CHAIRS - ORTHOPEDIC & LIFT SCOOTERS - MEDICAL ELDERLY/SENIOR SPECIALTY SERVICES SCOOTERS - REPAIR LIFTS/ELEVATORS - IN HOME
Products & Services
Eazylift - Elevators, Stairlifts, Wheelchair Lifts & Ramps sells the following brand(s): Acorn, Bruno, Concord, Harmar, Prairie View, Pride, Savaria, Sterling, Summit, TKAccess
Eazylift - Elevators, Stairlifts, Wheelchair Lifts & Ramps offers the following product(s): Chair Lifts, Elevators, Ramps, Reclining Lift Chairs, Scooter Lifts, Scooters, Stairlifts, Van Lifts, Vertical Lifts
Hours of Operation
|M||:||8:00 AM - 4:00 PM|
|T||:||8:00 AM - 4:00 PM|
|W||:||8:00 AM - 4:00 PM|
|Th||:||8:00 AM - 4:00 PM|
|F||:||8:00 AM - 3:00 PM|
Method(s) of PaymentCash, Check or Credit Cards
Alternate Business NamesEazyLift Albany, LLC. EazyLift Elevators
Industry TipsHome Improvements
836 Troy Schenectady Rd
Latham, NY 12110 Directions
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Additional Phone Numbers
- (888) 558-5438(Phone)
- (518) 527-6779(Phone)
- (518) 542-6929(Phone)
- (518) 346-4169(Phone)
- (888) 841-5368 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On June 5th 2014 I dropped off two stair lifts for their Buyback Program. Previously to this drop off date I communicated with this business via email. When I dropped the stair lifts off they woman at this business implied within a few weeks we should receive a check for $400-$450 for each stair lift pending inspection by their technicians. At no point in our communications with this business prior to or when we dropped off the chair lifts was I told I would have to wait until the stair lifts were sold to receive our check. After six (plus) months I received the check for the first stair lift and now virtually a year later are still wafting for the second check. That involved at least two emails to this business prior to receiving the first check. This business scammed/lied/mislead us by never implying that there was a requirement for someone to buy before buyback money was received. The receipt we received upon dropping the chair lifts off nor the communication emails prior to drop off had no mention of this.
Desired Settlement: I want to receive the check (minimum of $400) for the second stair lift since I was horribly mislead and never informed of the requirement for someone to purchase the stair lifts before the buyback money to be issued.
Business Response: ******,
I have received your BBB information and am looking into this. I did receive a call about this since you dropped them off so this is the first i have heard of any issue.
You had my email why wouldn't you just have emailed me and i could have figured it out quickly for you. We are a good reputable company and are not in the business of scamming people as you stated and certainly not over $400. That comment is both incorrect and hurtful to all of the employees that work so hard for our customers.
The office is currently closed for the weekend but i will look into this w/ the accounting department and get back through the bbb site and by email on Monday morning. I am sure this was a simple over site by the accounting department and a little research will get it resolved. Please except to hear back from me on Monday.
Thank you for your patience.
Business Response: We have mailed the customer out a buyback check for the $400 that was over sited. I also called the customer to let her know and listed to the feedback she offered. This was a simple over site by the accounting department and was easily fixed with a quick phone call. The customer stated they would go online and enter that they were satisfied when the check arrives.
Thank you for your help.
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: EAZYLIFT:1.Defrauded us, in our opinion, by keeping the brand new unused parts paid for by us without letting us know and without our permission. These rails with their appropriate installation kits may be useful to us in future as mentioned above and amount to a lot of money. (approx. $2700.00 for all, if re-installed by dealership separately and like a new installation).2.Very bad maintenance and the destruction of our perfectly working, almost new stair lift, thereby resulting (apart from our mental anguish) in our paying excessive unnecessary labor costs as follows:a.Excessive wrong use of black gritty calcium grease in place of the recommended white smooth creamy Lithium grease (P/N 2010-I).b.Mangling of the charging fingers causing the charging copper system to become damaged. This happened during the first EAZYLIFT paid service call in trying to determine the cause of the malfunction.c.Wrong diagnosis about the gear wheels becoming faulty and calling for their replacement; now confirmed as unnecessary.d.Inconsistent fluctuating labor charges without proper analysis. e.Unprofessional behavior towards unsuspecting senior citizens, thereby totally betraying the trust we put in them.3.To reiterate, when the lifts were installed, I was NOT aware of the standard package contents (paid by me) from BRUNO and about which EAZYLIFT kept quiet. EAZYLIFT has betrayed my trust and in my opinion fraudulently took my property without my knowing about it. However, EAZYLIFT did leave the left over unused parts of the manual folding rail paid ($700) in addition by me. WHY ONLY FOR THIS FOLDING RAIL?Our (apart from our mental anguish) Financial Loss (LABOR only plus estimated value loss of our paid for property):1.Paid to EAZYLIFT for faulty diagnosis and damage to our rail copper charging strips and charging fingers Labor = $220.002.Paid to the New Dealership for repairing the lift damaged by EAZYLIFT a.Installing new fingers/diagnosis/new wheel set/ NEW CHARGING SYSTEMLABOR = $365.00Total Labor = $585.003.In addition theft in our opinion of our paid for unused property (rails and installation kits) without our knowledge and permission = estimated value with installation (dealer installed only to keep the warranty) = $2700.00 rails.Stair lifts are supposed to be for the elderly and persons with disability. The primary goal of Stair Lift companies is to provide assistance and support for the elderly/disabled for better living. How could a company like EAZYLIFT with such an unprofessional attitude become a dealer in this field of business?In summary, my wife and I are totally disgusted with the way EAZYLIFT conducts their business and exploits senior defenseless citizens (as has happened in our case).
Desired Settlement: Refund us all expenses incurred by us including the cost of our appropriated property and an apology in writing. Please see the fax sent separately with pictures of damaged parts
Business Response: Thank you for the notice.
The customer has filed a complaint w/ the attorney general so why he would now contact the BBB is beyond me.
The customer signed his receipt and paid in full stating the length of the rail. The lifts are cut to fit no where did it state did he ask for the additional rail to be left it was disposed of as previously stated. The customer was not under warranty and insisted we supply labor free of charge when he did not like that response he went the manufacturer of the lift and bashed our company to them and when they told him we had a right to charge for service, he decided to take this route. We had previously ordered parts for him which we sent to him at no cost and he hired and PAID a second company to come and fix the lift when he refused to pay us which makes no sense. He is ok paying a second company and now he wants us to reimburse him for that expense and wants us to believe that the new company which is getting paid to service his lift did not due the damage. There is no way to prove who did what and when it happened. This is the case of a person trying to get something for nothing. As far as the refund for the rail, they are cut to fit the steps and then the rest is disposed of it was 15 months later and due to a service call fee that he then brought that up that he wanted the track. No customer has ever asked for the cut off piece of track, is that really what this is about something that has a value of $30 at a scrap yard?
We installed two lifts which the customer has paid for and has used and is using so i am not sure where at all is the claim coming from? They were installed almost 2 years ago and now he wants 1/2 his money back? It doesn't even make sense.
He was unhappy with EazyLift due to the charge when his warranty ran out but yet paid another company for the same service which is his choice and his right as a consumer. We supplied what he paid for and he got what he paid for, the fact that we would not provide something for free is his issue it's about the money and we are not a charity we are a a business. You can't go around emailing people and bashing them to the manufacturer and expect them to show up with a happy face and get what you want. Once he crossed that line, i referred him back to the manufacturer to find a service company he would be happy with, which he did and yes he paid for that service, again where is the issue here?
We have forwarded the Attorney General complain to our attorneys are they will address it from there. As previously stated via email, i wished the customer the best, it's sad to see that he has taken this route, we are a company that helps over 500 people a year but i guess if out of 500+ a year if we have one unhappy customer we've done pretty well. So today instead of helping customers, i am wasting time, energy and emotion on responding to something that had he paid for the service call with us would have been closed long ago. If you call for service you have to pay for it which of course he was happy to do with a new company.
Better Business Bureau:
To resolve this we are suggesting the following course of action:
Problems with Product/Service
Read Complaint Details
Complaint: Via telephone on 10/14/13, I ordered an Access Unlimited electric car seat exit and entry system from *** ***** ********, Eazylift, Latham,N.Y. In 10/17/13, I was advised that the lead time for acquisition and installation would be 2-3 weeks. I agreed to that condition and on 10/17/13 my ******** **** account was charged $5050.00 for this understanding. Instead of 2 week, almost 2 MONTHS have transpired and the car seat has NOT been installed. I have repeatedly followed up with Eazylift, by e-mail and by phone, and have been repeatedly told, just "2 more weeks ". My latest e-mail, 12/05/13, which also went to *** *** **** at Access Unlimited, 570 Hance Road, **********, N.Y., has gone unanswered---by either enterprise. I'm 79, my wife is 82 and suffers from ************ ********** *** ******** and I've had to cancel and reschedule her 11/14/13 and her 12/12/13 appointments with her Geriatric Specialist, *** ***** ********, New Hartford,N.Y. Her handicaps and my replaced joints ( and those needed ) make it impossible for us to transport her. The device that was described to us ( vocally and by video ) seemed to be what we need and we're disappointed ans discouraged that Eazylift has defaulted on their commitment. Any and all that you might do to urge Eazylift and Access Unlimited to be good for their word will be greatly appreciated.
Desired Settlement: An installed, properly operating mechanism ASAP--hopefully, by the end of next week ( 12/15/13 ) so we can keep some family travel traditions. Worst case, we want our money back. $5050.00 credited to our ******** **** to reverse the charge that appeared in our October bill which we paid in November. I know that would be counter to our needs but if that's what will encourage these 2 businesses to treat their customers fairly and honestly, then I'll do it and shop elswhere.
We are working with the manufacturer to resolve this issue or to get a full refund. We are, as a dealer, unfortunately at the mercy of the manufacturer and we made
commitments to the customer based on promises to us from the manufacturer. We have a technician on stand by to install the lift and are willing to drive to
the manufacturer to pick up the lift if needed.
We will update as soon as we know something more concrete.
Dear Sir or Madam,Please do not close this complaint. Nothing has yet been resolved. Eazylift received a hand delivered mechanism from Access Unlimited on Tuesday, 12/10/13 and sent a technician to my home
On 12/14 I e-mail both ***** and *** with my agreement to the proposal and asked for installation " within the next day or two ". On 12/15 I sent a softer request that it be completed " during the week of 12/16 to 12/20
or I will abandon this car seat from Eazylift and go some place else. I am awaiting *****'s promised e-mail with schedule. Yesterday, she told me that her technicians are usually booked 2 to 3 weeks in advance and that Access Limited had told her that their lead time would be 4 to 6 weeks so it's looking mighty like I'll be doing business with another firm---after I get my money back.
Business Response: I'm not sure if there is a delay w/ the correspondence or possibly a miscommunication. Last i knew, which was the evening of the 17th of December, i let ** ******** know that the manufacturer, not EazyLift would not have an opening in their regular installation bay for 4-6 weeks, we were however ready to pick up his vehicle this morning, we are at the mercy at the manufacturer. I am attaching the credit card refund directly from Intuit, there is nothing i can do from there about the refund, we have processed it on our end, i think a call to ******** on ** ********* end w/ the transaction ID we provided him would all i can suggest.
I have asked ** ******** to let us pick up the vehicle tomorrow late morning and let our service manager have until Monday to get it installed and he has agreed. Fingers crossed we are planning on having the vehicle back to ** ******** by Monday, using the manufacturers time slot of Monday/Tuesday as a backup plan in case we run into an issue.
Dear Sir or Madam,The saga continues.
Business Response: ** *********
I have received your comments from the Better Business Bureau and based on that i felt it better to converse via email so we have everything on record and there are no misunderstandings.
The seat is due to arrive from the manufacturer tomorrow at some point. Unfortunately ******s father had a heart attack and is in the hospital at ** ****** awaiting a 5 way by-pass surgery.
I would not expect you to understand that based on the previous history of this installation but the best i can say is that as soon as he is able to get back to work i'll send him out w/ the replacement and with luck on our side he'll be able to complete the work at your residence at your convenience.
If you need to verify the situation with *****, his direct number is ###-###-####. Please confirm receipt of email when you have time.
Thank you in advance & Happy New Year to you and *** *********
Dear Sirs and Madams,Let's put the altar in the middle of the Church, at least from my perspective.
*01/10/14-Wife had DR. appointment. Had to disable the magnetic door safety circuit to stop the constant alarming before we could leave the house. I had to do this once
before, after the van was returned on 12/24/13, per telephone advice and instruction from *****. This safety was designed to protect and has to be disabled to make
*01/10/14-Appointment with ******* ****** **** ********** ***** * *********. Waited. Could not repair. AIR BAG DOES NOT WORK !
12/12/13-Wheelchair transport to Doctor and return12/19/13-Ilion to Latham 77.1 miles @ $.555 / mile $ 42.79
Business Response: The customer has disputed the charge thru ******** and has been refunded in full. We'd like to send someone out to remove the disputed item as it has not been paid for.
we have contacted our insurance company as previously stated and they will be in touch to work with ** ******** on replacing his "cracked" seat.
Thank you in advance,
Eazy Lift, d/b/a