BBB Business Review

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BBB Accredited Business since

Metro Mattress Corp.

Additional Locations

Phone: (315) 218-1200 Fax: (315) 218-1203 View Additional Phone Numbers 3545 John Glenn Blvd, Syracuse, NY 13209

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business offers mattresses, beds, pillows, frames, head boards/foot boards, futons, daybeds, bedding supplies, sales, service and delivery.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Metro Mattress Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

49 complaints closed with BBB in last 3 years | 21 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 11
Problems with Product/Service 33
Total Closed Complaints 49

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Metro Mattress Corp.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 05, 1995 Business started: 01/01/1976 in NY Business started locally: 01/01/1976 Business incorporated 10/11/1989 in NY
Type of Entity


Business Management
Mr. Jason Mehl, CFO Mr. David Shiroff, President Mr. Mark Bell, Director of Services & Procurement Ms. Valorie Stewart, Executive Administrator
Contact Information
Customer Contact: Mr. Mark Bell, Director of Services & Procurement
Principal: Mr. Jason Mehl, CFO
Principal: Mr. David Shiroff, President
Business Category


Alternate Business Names
Metro Mattress Price Buster Mattress

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.