BBB Business Review

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BBB Accredited Business since

East Coast Resorts Of America, Inc.

Phone: (315) 625-4101 Fax: (315) 625-4849 View Additional Phone Numbers 132 Crim Road, Parish, NY 13131 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business offers a private membership resort and camping.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that East Coast Resorts Of America, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for East Coast Resorts Of America, Inc. include:

  • Length of time business has been operating
  • Response to 19 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 19

Customer Reviews Summary Read customer reviews

2 Customer Reviews on East Coast Resorts Of America, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: March 09, 1999 Business started: 12/22/1987 in NY Business started locally: 07/17/2014 Business under new ownership as of: 07/17/2014 Business incorporated 12/22/1987 in NY
Type of Entity


Business Management
Mr. Steven R Baldelli, CEO Mr. Jeremy Baldwin, Corporate Communications Mr. Richard C Craven, VP Legal Affairs
Contact Information
Principal: Mr. Steven R Baldelli, CEO
Customer Contact: Mr. Jeremy Baldwin, Corporate Communications
Business Category


Alternate Business Names
Bass Lake Resort Travel Resorts of American, Inc.
Industry Tips
Campgrounds (Memberships)

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.