Business ProfileforColonel Williams Resort

There were multiple spiders and other bugs, dust everywhere, hairs and stains on the sheets, hairs in the drain, empty wrappers, stains on the faucets, plumbing that leaks used water to the floor every time you wash your hands, the bathroom smelled, etc. We went back to the check in desk and reported this. He told us they have no other room availability and he saw the cleaning lady at our room this morning. There was nothing else he said or was willing to do. My family and I ran to the ****** ******* nearby, bought cleaning supplies, and spent the next hour cleaning the room, putting our own sheets on the bed, etc. The manager- who is apparently the owner and there is no actual manager- was supposed to meet us at 9 am the next morning. After waiting for a bit, he showed up to the front desk looking surprised to see us. As I yet again began explaining the condition of our room, another customer came in and he went to help her mid-conversation. She had some complaints- hair in the drain, a clogged drain so they couldn’t shower, blood on the sheets, etc. I explained my situation as well. The owner essentially blamed us for not bringing it to his attention earlier—even though we reported this to his staff within minutes of checking in. He raised his voice numerous times and kept trying to pass us off to his Housekeeping colleague, who clearly told us that there is nothing she’s able to do for us in her position and that it would be up to the owner. The owner refused to listen to us, refund us, or do anything about this experience. He even demanded the key from me to check me out, while all our stuff was still in the room and we hadn’t packed up yet. This owner was inappropriate, disrespectful, and unprofessional. This hotel room was disgusting, unclean, and very concerning during a pandemic. That all being said, the next morning, we saw that there are actual children who are doing labor (likely younger than 14, but we did not ask their age) claiming to help their aunt.