BBB Business Review

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This business is not BBB accredited.

Yellow Pages Local Directory

1320 State Route 9 #18151, Champlain, NY 12919 ! There is an alert on Yellow Pages Local Directory !


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Yellow Pages Local Directory include:

  • 79 complaint(s) filed against business
  • Failure to respond to 79 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Yellow Pages Local Directory include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

79 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 19
Billing/Collection Issues 19
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 40
Total Closed Complaints 79

Additional Complaint Information

Complaints for this company state that consumers are receiving invoices for a directory listing they did not purchase. Consumers have also reported that they are being sent to collections over these invoices. The company has responded to some complaints by voiding the invoices, but in some instances they invite the consumer to contact Yellow Pages Local Directory to discuss the invoices. Consumers have reported that despite this response their complaint issue have not been addressed or resolved.

The BBB file on Yellow Pages Local Directory shows a pattern of complaints indicating consumer have received a fraudulent invoice from this company for an online directory listing. While the company has responded to some complaints, there is a number of unanswered complaints on file. The company has not responded to correspondence from the BBB regarding this pattern of complaints. Consumers who feel they have received a fraudulent invoice can file complaints with the BBB and their state Attorney General's office, as well as report the company's activities to the Federal Trade Commission at www.ftc.gov and the US Postal Inspector Service at www.lookstoogoodtobetrue.com.

The BBB file on Yellow Pages Local Directory shows a pattern of complaints indicating consumer have received a fraudulent invoice from this company for an online directory listing. While the company has responded to some complaints, there is a number of unanswered complaints on file. The company has not responded to correspondence from the BBB regarding this pattern of complaints. Consumers who feel they have received a fraudulent invoice can file complaints with the BBB and their state Attorney General's office, as well as report the company's activities to the Federal Trade Commission at www.ftc.gov and the US Postal Inspector Service at www.lookstoogoodtobetrue.com.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Yellow Pages Local Directory
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 26, 2010
Business Category

PUBLISHERS - DIRECTORY & GUIDE

Industry Tips
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.