BBB Business Review

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BBB Accredited Business since

Amsterdam Printing Company

Additional Locations

Phone: (800) 833-6231 Fax: (518) 843-5204 View Additional Phone Numbers 166 Wallins Corners Rd, Amsterdam, NY 12010 http://www.amsterdamprinting.com View Additional Web Addresses

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Description

This business offers imprinted promotional products, such as calendars, pens, and apparel.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Amsterdam Printing Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Amsterdam Printing Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Amsterdam Printing Company
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: October 13, 1992 Business started: 01/01/1898 in NY Business started locally: 01/01/1898 Business incorporated 01/16/1996 in MN
Type of Entity

Corporation

Business Management
Mr. Tim Broadhead, President Ms. Mallory Richstone, Complaint Contact
Contact Information
Principal: Mr. Tim Broadhead, President
Customer Contact: Ms. Mallory Richstone, Complaint Contact
Business Category

PROMOTIONAL PRODUCTS ADVERTISING SPECIALTIES PRINTERS NON-WEARABLE PROMOTIONAL PRODUCTS

Method(s) of Payment
Credit Cards (VISA, MasterCard, American Express & Discover), Check, Purchase Order, and Bill Me (pending credit appr.)
Refund and Exchange Policy
The company states that it unconditionally guarantees the products and services it offers. It will replace, credit, or refund a customer orders up to 365 days after receiving shipment. As of 11/27/2013.
Alternate Business Names
GO Promos Holland USA
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.