Business ProfileforThomas Pest Services

On 7/26, I called at 10 am to let Thomas Pest know that I am having a pest emergency at my home. I pay for all the upgraded services they offer - quarterly treatment, annual guaranteed exclusions, etc, and I have been a customer for many years. During removal of rotted sill plate of our home, it was discovered there is also carpenter ant damage. This requires fast and immediate care. I stated that service was needed within 3 days, due to the contractors schedule of work of the repairs. I was told I would receive a call back to schedule the same day. I received no call. I called 7/27, and it was clear no one was aware of / working on this issue. I was told I would get a call back by end of day - I said that was not ok - I needed service by 7/28 due to emergency situation. I was told I would receive a call back. Tech calls me back to explain all the reasons he will not be coming. He has a busy schedule. He just received an email about me today. And other excuses. This is more evidence my emergency call was not attended to. I called again and was told Al/Allen the director of operations would call me. Allen called me, with a very aggressive tone. When I tried to respond to him and shout over him so that he could hear me, he interrupted me, spoke over me, told me I was "a nasty woman", that I had 2 choices - I could have treatment next week, or find another company. He told me a tech doesn't want to come to my house. The reality is I banned a specific technician from my home for poisoning my cat's water bowl in 2021, and the company has been frustrated with me since i'm not comfortable with that technician.