Business ProfileforHub Langie Paving

On April 15, 2021, a representative of Hub-Langie sent me a contract which I signed for an old driveway tear-up and removal, and a repaving job at our address in Penfield. We opted for the "spring discount" as the company’s estimator wrote on the contract. Nothing happened for several months - April through October. We phoned the company number twice in the early summer and spoke with a representative who said rain was delaying project work. A third and fourth call on September 14 and 15 and received no response to either request for a return call. Then on October 6 a crew arrived and removed the old driveway. As per the contract we paid the Hub-Langie representative with a check in his hand the same day for the removal. For more than a month we have had no activity on the project. I contacted the company again and asked for the courtesy of a return call. The last week of October we were told by a gentleman who identified himself as Pat, that the job would be completed the first week of November 2021. Nothing has happened as of Tuesday, November 9, 2021, in spite of two days of sunshine and more than 50F degrees pf weather. Asphalt must be at a certain temperature to cure properly, and should not be laid in temperatures under 50F degrees. Our driveway is a sad muddy gravel track with a Monroe County Water turn-off valve about midway down the driveway. That appears to be the Hub-Langie idea of a completed job for the coming winter. We attempted to leave an email of concern and a request for a definitive completion date on the company’s web site and were informed in red print "Couldn't submit form due to a temporary issue. Try again later." So we went through the BBB website in an attempt to reach Hug-Langie with a written message. Over the past almost seven months Hub-Langie has exhibited a dismissive and uncommunicative approach and seems happy to leave us with an incomplete job, which is disappointing to us, for a business with an A+ rating with your organiz