BBB Business Review

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BBB Accredited Business since

Philly Fuels, Inc.

Phone: (315) 642-5562 5N US Route 11, Philadelphia, NY 13673


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers the sales and delivery of fuel and home heating oil. They are also a convenience store and sell diesel fuel & propane.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Philly Fuels, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Philly Fuels, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Philly Fuels, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 17, 2005 Business started: 01/01/1982 in NY Business started locally: 01/01/1982 Business incorporated 11/22/1985 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Liquor Authority
80 S. Swan St. , Albany NY 12210
http://www.abc.state.ny.us
Phone Number: 518-474-3114
LicensingInfo@abc.state.ny.us

U.S. Department of Transportation
400 7th Street, SW, Washington DC 20590
http://www.fmcsa.dot.gov/
Fax Number: 617-494-2783

NYS Department of Transportation
NY
http://www.dot.state.ny.us/ts/consumer_info.html
Phone Number: (800) 786-5368

New York State Gaming Commission
One Broadway Center, PO Box 7500, Schenectady NY 12301
http://www.nylottery.ny.gov
Phone Number: 518-388-3300

New York State Department of Agriculture & Markets
10B Airline Drive, Albany NY 12205
http://www.agmkt.state.ny.us
Phone Number: 518-457-1215

NYS Taxation and Finance
NY
Phone Number: (800) 225-5829

NYS Department of Health

http://www.health.state.ny.us/permits/

Type of Entity

Corporation

Business Management
Mr. Elmer Hoover, President Ms. Susan Hoover, Treasurer
Contact Information
Principal: Mr. Elmer Hoover, President
Customer Contact: Ms. Susan Hoover, Treasurer
Business Category

OILS - FUEL CONVENIENCE STORES DIESEL FUEL GAS - PROPANE

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.