Business ProfileforFirst Fuel & Propane

date of incident 03/18/2023 account number Customer #: ******* * called on 3/13 to get fuel delivered. They did not deliver claiming the driveway was not accessible. They charged me $108 anyways. They did not explain how much the hold would be and held $500 over-drafting my account. On Saturday 3/18/23 I called to deliver again. The driver was not looking at his front end when backing in and hit the gas too hard without turning the vehicle correctly and crashed into trees damaging the truck. They still have not delivered my propane. When I called to follow up they told me I have to wait another week for propane claiming that I am at fault for the driver's negligence and began arguing with me over the phone. There were two witnesses at the time of the incident. According to both witnesses there was no sliding that occurred. It was very clear that he did not slide in the driveway rather was not checking his front end and hit the gas too hard. There was no evidence of a slide in the tire tracks. They have left me for two weeks without propane to cook or have hot water one week occurring during the recent Nor'easter snowstorm. Both witnesses are willing to give a testimony. I called again 03/22/23 to inform them of service change. They now want to charge me extra to pick up the tank because of the accident on 3/18 and possibly charge me for the damage to the truck. I would like a refund for all charges that have occurred this week and for this business to be marked as fraudulent. When speaking to the manager on 3/22/23 I was called a moron and was hung up on without any resolution. They are going to try and charge me again. I would like a refund for all charges on my account from this organization from 3/12/23 to 3/18/23. additional complaints of fraudulent and unauthorized charges about this organization can be found on Yelp. Attached is a picture of the tire tracks showing no evidence of a slide and clear indication of tire tracks going right into the tree.