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Find a Location

Castilone Chrysler Dodge Jeep has 1 locations, listed below.

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    Business ProfileforCastilone Chrysler Dodge Jeep

    New Car Dealers

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    306 W Main St, Batavia, NY 14020-1308
    BBB File Opened:
    2/26/2010
    Years in Business:
    17
    Business Started:
    4/1/2007
    Type of Entity:
    Corporation
    Alternate Business Name
    • SCGS Holdings LLC
    Business Management
    • Mr. Stephen J. Castilone, President
    • Mr. Gregory Strauss, Vice-President
    Contact Information

    Principal

    • Mr. Stephen J. Castilone, President

    Customer Contact

    • Mr. Stephen J. Castilone, President
    Additional Contact Information

    Fax Numbers

    • (585) 343-8375
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/29/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I financed a 2011 ***** ***** from Castilone Dealership on September 26, 2022. On September 27, 2022, the car was making a lot of rattling noises, the engine was jumping and shaking, the car was pulling and the lights came on the dashboard. I called and advised the sales representative of the issues and advised that I want to return the car and get my money back, he advised me that they could service the car and it was out of his hands for getting my money back, I asked to speak to his manager, I spoke with Joe, he stated maybe something was loose in the trunk and asked if I checked it, (which was done later and it had nothing to do with the trunk) and he also advised me that I could no longer get my money but they could come get the car and services it. I also spoke to Steven which was the owner's son, he was very nice and listened to my concerns and advised that it was a lot of errors when it came to this transaction and he would do what he could to help. Those arrangements were made, I didn't receive a call from the dealership until 3 weeks after they came to get the car, I was then advised the transmission was the issue according to them. It took a month to get the car back, once I got the car back, two days later the lights came back on on the dashboard and the car then shut off in my driveway, I called again and spoke to Greg which is a minority owner of the dealer, he was very rude and acted as if he was doing me a favor by fixing the car and that it would have problems because it is a 2011 and they did provide a loaner, which is not the issue, they did come get the car again and 3 weeks later I got it back and according to them it had to do with the exhaust, two days later the check engine light was back on, I called again for a solution and the owner was suppose to contact me and I still have not received a call and it has been 2 weeks. 
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Megan T

    1 star

    10/16/2023

    I bought a 2014 ***** ******* in August 2023, the first week my suspension needed fixed now it’s October 16th, 2023 and my electronic system is failing. I can’t drive it because it won’t accelerate. NOT ONLY THAT MY FINANCIAL IS NOT SET UP WITH A BANK ITS BEEN 2 months.

    Local BBB

    BBB of Upstate New York

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