BBB Business Review

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BBB Accredited Business since

National Fuel Gas Company

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Phone: (800) 365-3234 Fax: (716) 857-7856 View Additional Phone Numbers 6363 Main St, Williamsville, NY 14221

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National Fuel Gas Company is an integrated energy company distributed among the following four operating segments: Exploration and Production, Pipeline and Storage, Utility, and Energy Marketing. National Fuel Gas Distribution Corporation, the Utility, sells or transports natural gas to more than 728,000 customers through a local distribution system located in western New York and northwestern Pennsylvania. National Fuel Gas Supply Corporation, an offset of Pipeline and Storage, provides interstate natural gas transmission and storage for affiliated and nonaffiliated companies through an integrated gas pipeline system that extends 2,972 miles from southwestern Pennsylvania to the New York-Canadian border at the Niagara River. In addition, the Empire State Pipeline, a 157-mile natural gas transmission pipeline running from an interconnection with TransCanada Pipeline near Buffalo, NY to Syracuse, NY, began operation in 1993. It provides intrastate natural gas transportation to major industrial companies, utilities and power producers in the western and central New York area. As part of the Exploration and Production segment, Seneca Resources explores for, develops and produces natural gas and oil reserves in California and Appalachia, including the Marcellus Shale. National Fuel Resources, Inc. (NFR) is a subset of the Energy Marketing segment and markets natural gas to industrial, wholesale, commercial, public authority and residential customers primarily in western and central New York and northwestern Pennsylvania, offering competitively priced natural gas for its customers.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that National Fuel Gas Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for National Fuel Gas Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 50 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

50 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 22
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 26
Total Closed Complaints 50

Customer Reviews Summary Read customer reviews

1 Customer Review on National Fuel Gas Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1966 Business started: 01/01/1902 Business started locally: 01/01/1902
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Department of Environmental Conservation
625 Broadway, Albany NY 12233
Phone Number: 518-402-8748

Business Management
Ms. Anna Marie Cellino, President, National Fuel Gas Distribution Company Mr. Joe N. DelVecchio, Vice President, National Fuel Resources Mr. Perry Figliotti, Senior Manager, Consumer Business Mr. Ronald C. Kraemer, President, Empire Pipeline, Inc. Ms. Karen L. Merkel, Director, Corporate Communications Mr. John R. Pustulka, President, National Fuel Gas Supply Corporation Mr. Timothy J. Silverstein, Director, Investor Relations Mr. Ronald Tanski, President & COO
Contact Information
Customer Contact: Mr. Perry Figliotti, Senior Manager, Consumer Business
Principal: Mr. David F. Smith, Chairman of the Board & CEO
Business Category


Alternate Business Names
Empire Pipeline National Fuel National Fuel Supply Corporation NFR Seneca Resources
Industry Tips
Choosing Energy Service Providers/Utility Company

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.