BBB Business Review
BBB Accredited Business since
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National Fuel Gas Company is an
integrated energy company distributed among the following four operating
segments: Exploration and Production, Pipeline and Storage, Utility, and Energy
Marketing. National Fuel Gas Distribution Corporation, the Utility,
sells or transports natural gas to more than 728,000 customers through a local
distribution system located in western
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A BBB Accredited Business since
BBB has determined that National Fuel Gas Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for National Fuel Gas Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 38 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||16|
|Total Closed Complaints||38|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
NYS Department of Environmental Conservation
625 Broadway, Albany NY 12233
Phone Number: 518-402-8748
Business ManagementMs. Anna Marie Cellino, President, National Fuel Gas Distribution Company Mr. Joe N. DelVecchio, Vice President, National Fuel Resources Mr. Perry Figliotti, Senior Manager, Consumer Business Mr. Ronald C. Kraemer, President, Empire Pipeline, Inc. Ms. Karen L. Merkel, Director, Corporate Communications Mr. John R. Pustulka, President, National Fuel Gas Supply Corporation Mr. Timothy J. Silverstein, Director, Investor Relations Mr. Ronald Tanski, President & COO
NATURAL GAS COMPANIES OIL & GAS EXPLORATION & DEVELOPMENT PIPE LINE, OIL & GAS WHOLESALER & DISTRIBUTORS ENERGY SERVICE COMPANIES ENERGY CONSERVATION PRODUCTS & SERVICES