BBB Logo

Better Business Bureau ®
Start With Trust®
In Albany, Buffalo, Rochester & Syracuse regions

BBB Business Review

BBB Accredited Business since

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

National Fuel Gas Company is an integrated energy company distributed among the following four operating segments: Exploration and Production, Pipeline and Storage, Utility, and Energy Marketing. National Fuel Gas Distribution Corporation, the Utility, sells or transports natural gas to more than 728,000 customers through a local distribution system located in western New York and northwestern Pennsylvania. National Fuel Gas Supply Corporation, an offset of Pipeline and Storage, provides interstate natural gas transmission and storage for affiliated and nonaffiliated companies through an integrated gas pipeline system that extends 2,972 miles from southwestern Pennsylvania to the New York-Canadian border at the Niagara River. In addition, the Empire State Pipeline, a 157-mile natural gas transmission pipeline running from an interconnection with TransCanada Pipeline near Buffalo, NY to Syracuse, NY, began operation in 1993. It provides intrastate natural gas transportation to major industrial companies, utilities and power producers in the western and central New York area. As part of the Exploration and Production segment, Seneca Resources explores for, develops and produces natural gas and oil reserves in California and Appalachia, including the Marcellus Shale. National Fuel Resources, Inc. (NFR) is a subset of the Energy Marketing segment and markets natural gas to industrial, wholesale, commercial, public authority and residential customers primarily in western and central New York and northwestern Pennsylvania, offering competitively priced natural gas for its customers.

 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that National Fuel Gas Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for National Fuel Gas Company include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 36 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

36 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 18
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 36

Customer Reviews Summary Read customer reviews

0 Customer Reviews on National Fuel Gas Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: January 01, 1966 Business started: 01/01/1902 Business started locally: 01/01/1902
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NYS Department of Environmental Conservation
625 Broadway, Albany NY 12233
http://www.dec.ny.gov
Phone Number: 518-402-8748

Business Management
Ms. Anna Marie Cellino, President, National Fuel Gas Distribution Company Mr. Joe N. DelVecchio, Vice President, National Fuel Resources Mr. Perry Figliotti, Senior Manager, Consumer Business Mr. Ronald C. Kraemer, President, Empire Pipeline, Inc. Ms. Karen L. Merkel, Director, Corporate Communications Mr. John R. Pustulka, President, National Fuel Gas Supply Corporation Mr. Timothy J. Silverstein, Director, Investor Relations Mr. Ronald Tanski, President & COO
Contact Information
Customer Contact: Mr. Perry Figliotti, Senior Manager, Consumer Business
Principal: Mr. David F. Smith, Chairman of the Board & CEO
Business Category

NATURAL GAS COMPANIES OIL & GAS EXPLORATION & DEVELOPMENT PIPE LINE, OIL & GAS WHOLESALER & DISTRIBUTORS ENERGY SERVICE COMPANIES ENERGY CONSERVATION PRODUCTS & SERVICES

Alternate Business Names
Empire Pipeline National Fuel National Fuel Supply Corporation NFR Seneca Resources
Industry Tips
Choosing Energy Service Providers/Utility Company
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

Industry Tips

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

Find a LocationX

  Change Location
Show Only Accredited Locations