BBB Business Review

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BBB Accredited Business since

5LINX Enterprises, Inc.

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Phone: (585) 359-2922 Fax: (585) 359-0233 One Clinton Ave. South, Suite 800, Rochester, NY 14604 View Additional Email Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that 5LINX Enterprises, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for 5LINX Enterprises, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 66 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

66 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 27
Delivery Issues 3
Guarantee/Warranty Issues 1
Problems with Product/Service 29
Total Closed Complaints 66

Additional Complaint Information

In our efforts to promote and maintain an ethical marketplace, Better Business Bureau regularly reviews a company's file and complaint activity. We look for patterns or a high volume of complaints.  BBB reached out to 5LINX Enterprises, Inc. with the following concerns brought to our attention by consumers complaints: **We find that a pattern of complaints exist concerning 5LINX Enterprises Customer Service.  Consumers have advised BBB that when they contact the business to cancel services they speak with a representative who assures them of the cancellation.  Consumers then find that they are still being charged additional fees after the cancellation requests.  BBB requested that 5LINX explain the reason why consumers are complaining about the above issue and ask that the business voluntarily eliminates the pattern.

The business responded to BBB with the following excerpt from the business letter to BBB:


5LINX is committed to providing "White Glove" customer service to our Independent Marketing Representatives and to our customers.  As a company we continuously strive to improve communications processes, as well as our overall customer service experience.  5LINX ensures that all policies and procedures are outlined at the time of order as well as documents and houses all information in the representatives Virtual Office for reference.  Our call center agents are trained to handle all requests as well as educate the callers on the policy.

5LINX states that they want to improve their process and would be happy to work on those changes with the BBB.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on 5LINX Enterprises, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: March 15, 2001 Business started: 03/01/2001 in NY Business started locally: 03/24/2001 Business incorporated 06/19/2006 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of State-NY-Division of Licensing Services
Albany NY
Phone Number: (518) 474-4429

Type of Entity


Business Management
Mr. William Faucette Jr., CEO Mr. Jason Guck, Co-Founder Mr. Jeb Tyler, Co-Founder
Contact Information
Principal: Mr. William Faucette Jr., CEO
Customer Contact: Mr. Matthew Frey, Field Operations
Business Category


Alternate Business Names
Industry Tips
Business Opportunities & Franchises Cellular Phone Services Choosing Energy Service Providers/Utility Company Internet Domain Name Registration Multi-Level Marketing

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.