BBB Accredited Business sinceFind a Location
Phone: (585) 359-2922 Fax: (585) 359-0233 275 Kenneth Dr Ste 100, Rochester, NY 14623
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This company offers cellular phone equipment & Supplies, electronic mail services, satellite equipment/supplies and telephone service.
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A BBB Accredited Business since
BBB has determined that 5LINX Enterprises, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for 5LINX Enterprises, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 80 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||36|
|Total Closed Complaints||80|
Additional Complaint Information
In our efforts to promote and maintain an ethical marketplace, Better Business Bureau regularly reviews a company's file and complaint activity. We look for patterns or a high volume of complaints. BBB reached out to 5LINX Enterprises, Inc. with the following concerns brought to our attention by consumers complaints: **We find that a pattern of complaints exist concerning 5LINX Enterprises Customer Service. Consumers have advised BBB that when they contact the business to cancel services they speak with a representative who assures them of the cancellation. Consumers then find that they are still being charged additional fees after the cancellation requests. BBB requested that 5LINX explain the reason why consumers are complaining about the above issue and ask that the business voluntarily eliminates the pattern.
The business responded to BBB with the following excerpt from the business letter to BBB:
5LINX is committed to providing "White Glove" customer service to our Independent Marketing Representatives and to our customers. As a company we continuously strive to improve communications processes, as well as our overall customer service experience. 5LINX ensures that all policies and procedures are outlined at the time of order as well as documents and houses all information in the representatives Virtual Office for reference. Our call center agents are trained to handle all requests as well as educate the callers on the policy.
5LINX states that they want to improve their process and would be happy to work on those changes with the BBB.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
These agencies may include:
Type of Entity
Business ManagementMr. William Faucette Jr., CEO Mr. Jason Guck, Co-Founder Mr. Jeb Tyler, Co-Founder
MULTI-LEVEL SELLING COMPANIES CELLULAR TELEPHONE EQUIPMENT & SUPPLIES TELECOMMUNICATION EQUIPMENT & SYSTEMS DEALERS INTERNET SERVICES SECURITY CONTROL EQUIPMENT & SYSTEM MONITORS ELECTRONIC MAIL SERVICE SATELLITE EQUIPMENT & SUPPLIES INTERNET-BASED TELEPHONE SERVICE ENERGY SERVICE COMPANIES CREDIT CARD – MERCHANT SERVICES BUSINESS OPPORTUNITY COMPANIES