Business ProfileforMetro Mattress Corp.

I financed a ****** ***** bed from Metro Mattress on Nov 24, 2023 and it was delivered to me on Jan 15, 2024. The bed felt far more firm than I expected and after one week (Jan 22) I went to the store to discuss options. I was told I would be able to exchange the mattress for one of equal or lesser value and the financing would be updated based on the new price. I took another look at the mattresses and found one I was happy with of a lesser value. They told me to wait another week to ensure I would like to exchange and then I could simply call for the finalization. I then called a few days later (Jan 26) and was told the opposite, that I could only exchange for a bed of equal or more value. I went in person the following day (Jan 27) to discuss and explained the situation and the sales person said since it was not him who advised me on the exchange he could not help but I should talk to the original sales person and escalate the issue to his superior. The next day (Jan 28) I was able to meet this person at another store and he denied my claim. I then asked to exchange the bed as we had originally discussed and keep the rest of the money as store credit. He then told me since the bed was financed and I have not paid for it yet it is not possible to obtain store credit and I will need to buy sheets and pillows for the different of the exchange (1,000 dollars) otherwise I would not be able to exchange the bed. This was not clearly stated in their policy, posted in the store or explained to me at time of purchase and I would like a refund in the full amount of the mattress. I was given no further options and was dismissed when explaining the situation and my grievances as a costumer. I believe they are attempting to push this issue away until the window of time for an exchange has ended. I do not want to do business with this company and request a refund due to their deceiving business practices and lack of clarify on policies. ******* ****  01/29/2024