This business is not BBB accredited.Additional Locations
Phone: (585) 226-2727 Fax: (585) 226-8909 View Additional Phone Numbers 4305 Avon-Caledonia Road, Caledonia, NY 14423
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers Manufactured Homes-Sales, Service, & Parts.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Affordable Great Locations, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 25 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||15|
|Total Closed Complaints||25|
Additional Complaint Information
BBB opened an investigation on the business about a pattern of complaints by consumers. We find that a pattern of complaints exist concerning consumers complaining about structural issues, electrical issues, poor material and poor customer service from the business in addressing the issues. The business responded to BBB with a portion of the following:
Our goal is always to satisfy every customer, to satisfy every customer requests, and to make every customer happy. Yes, there have been manufacturing and service issues that we have hustled to try to keep up with. Clayton Manufacturing produced a "class of homes" with some ventilation and roofing issues that ultimately resulted in a few dozen customers experiencing water leaks and warranty headaches. Please understand that the warranties for these mobile homes are provided by the Factory.
We contacted and bought in the New York State Department of State over the past six months and they have assisted us in our efforts to push the factories to make the needed corrections and catch up on the warranty repairs for many of these same customers. Since the weather has relaxed a bit, the factories have been in the field working feverishly to resolve all of these issues. AGL is working with the factories and the NYDOS to ensure that every single repair and every single customer is taken care of properly. We cannot guarantee that more issues will not appear. However we have absolutely zero control over the factories warranties (by law)-we will continue to advocate for our customers and make sure that everyone is handled until all issues are resolved.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jeffrey N. Cohen, President
MOBILE HOMES - DEALERS