BBB Business Review

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This business is not BBB accredited.

Affordable Great Locations, Inc.

Additional Locations

Phone: (585) 226-2727 Fax: (585) 226-8909 View Additional Phone Numbers 4305 Avon-Caledonia Road, Caledonia, NY 14423 http://www.aglhomes.com


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Description

This company offers Manufactured Homes-Sales, Service, & Parts.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Affordable Great Locations, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 25 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

25 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 5
Problems with Product/Service 15
Total Closed Complaints 25

Additional Complaint Information

BBB opened an investigation on the business about a pattern of complaints by consumers. We find that a pattern of complaints exist concerning consumers complaining about structural issues, electrical issues, poor material and poor customer service from the business in addressing the issues.  The business responded to BBB with a portion of the following:

 

Our goal is always to satisfy every customer, to satisfy every customer requests, and to make every customer happy.  Yes, there have been manufacturing and service issues that we have hustled to try to keep up with.  Clayton Manufacturing produced a "class of homes" with some ventilation and roofing issues that ultimately resulted in a few dozen customers experiencing water leaks and warranty headaches.  Please understand that the warranties for these mobile homes are provided by the Factory.  

 

We contacted and bought in the New York State Department of State over the past six months and they have assisted us in our efforts to push the factories to make the needed corrections and catch up on the warranty repairs for many of these same customers.  Since the weather has relaxed a bit, the factories have been in the field working feverishly to resolve all of these issues.  AGL is working with the factories and the NYDOS to ensure that every single repair and every single customer is taken care of properly.  We cannot guarantee that more issues will not appear.  However we have absolutely zero control over the factories warranties (by law)-we will continue to advocate for our customers and make sure that everyone is handled until all issues are resolved. 

 

 

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Affordable Great Locations, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 09, 1995 Business started: 01/01/1983 in NY Business started locally: 01/01/1983
Type of Entity

Corporation

Business Management
Mr. Jeffrey N. Cohen, President
Contact Information
Principal: Mr. Russ Corey, General Manager
Business Category

MOBILE HOMES - DEALERS

Alternate Business Names
AGL Homes
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.