BBB Accredited Business since
Phone: (607) 398-9009 Fax: (607) 398-9062 PO Box 4444, Elmira, NY 14904 View Additional Email Addresses
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This business offers lie detection (polygraph) services & referrals.
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A BBB Accredited Business since
BBB has determined that Global Polygraph Network, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Global Polygraph Network, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Type of Entity
LIE DETECTION SERVICE
PO Box 4444
Elmira, NY 14904
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|8/1/2016||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Global Polygraph Network, Inc.Complaint: I paid $750.00 to take a lie detector. When test was administered the whole process wasn't explained to me properly., They had me sign all the paperwork PRIOR to initiating the pretesting and test which I later found out was overtly flawed by Micheal M improper questioning, I did not agree to the test questions. I initially and with your rework his "rewording" of the questions made me even more uncomfortable. This test was taken for my own purpose, for my own piece of mind, under my authority and I paid for it. The test site was in a run down cold damp smelly dreary very noisy uncomfortable private airport room. Not in a professionally sound environment . I clearly told Micheal M at least twice about my reservations as to the way he worded the questions. I clearly informed Mr ****** verbatim "you the way you worded the questions would rise "doubt". Mr ****** as a polygraph professional should have stopped rite there as apparently any "doubt" will flaw a polygraph test. I will not debate what I clearly Micheal ****** of nor will I debate that Micheal ****** flawed the test by not listening to me; the customer. Additionally Micheal ****** stopped the test indicating that I "appeared tired" yet another symptom of Mr ******s inability to properly test an examinee After I supposedly "failed" the questions that were asked to me which I know are truthful, I informed Micheal ****** that his test was flawed and that in fact her had created the flaw in the test. Polygraph network is supposed to be bbb accredited but after testing and looking up where they sent me to be tested, that place is not. I wouldn't have proceeded with the test if I knew this. I wanted a testing site that would be upfront and explain the testing process not someone who AFTER testing me tells me that other factors could affect my results. All this information should have been up front not after the incorrectly obtained alleged results were given. I was sent an email saying my results were "unfavorable". Why would anybody spend $750.00 if they know they are a liar? especially for there own purpose. I wasn't even provided a receipt. I'm very upset because I was mislead and I never would have chosen Micheal ****** of Polygraph network, Micheal ****** knew this, My sole purpose was to clear my name but instead I was taken for $750.00. I have since retested with a Reputable Polygraph firm and my results using the same method test are that I am telling the truth.
Desired Settlement: I would like a full and complete refund. I want all this infraction of Polygraph ethics By Micheal ****** including the results from the same test as conducted by another Polygraph agency using the same testing materials with a 100% opposite result to be published herein and this to be noted on BBB's website. I do not want anyone to be tricked into a situation like this. It not fair nor is it right. I would also like to publish my latest test results so people can see what a cheat Micheal ****** Polygraph is
***** *******This is a simple case of the customer not liking the results he
obtained, so after he failed our exam he shopped around until he found a
company that would give him the result he wanted.
Better Business Bureau:
The response by Mr ****** in totally misrepresented piecemeal and far from factual, furthermore Mr ****** again exhibits his totally unethical and unprofessional resolve by including private and confidential explicit details of items discussed. The mere fact that Mr ****** has needlessly improperly disclosed private and confidential information of a client needs now also be addressed and forwarded to the American Polygraph association.. The outline of my personal and confidential detail as made by Micheal ****** must be, at this time, deleted from this database as Micheal ****** has no authority or signed release to disclose any such item specific personal and confidential detail of my case.
American Polygraph Association Code of Ethics
4. Division IV Code of Ethics, Last Revised 01/10/1999)
4.1 Rights of Examinees
4.1.1 A member shall respect the rights and dignity of all persons to whom they administer polygraph examinations.
4.7 Standards of Reporting
4.7.1 A member shall not knowingly submit, or permit employees to submit, a misleading or false polygraph examination report. Each polygraph report shall be a factual, impartial, and objective account of information developed during the examination, and the examiner's professional conclusion based on analysis of the polygraph data.
4.8.1 A member shall not knowingly make, publish, or cause to be published any false or misleading statements or advertisements relating to the Association or the polygraph profession. No member shall make any false representation as to category of membership in the Association. All advertisements making reference to membership in the Association shall also list the category of membership.
4.9 Release of Non-relevant Information
4.9.1 A member shall not disclose to any person any irrelevant personal information gained during the course of a polygraph examination which has no connection to the relevant issue, and which may embarrass or tend to embarrass the examinee, except where such disclosure is required by law.
It should be Clearly noted that Mr ****** is also now unprofessionally attempting to discredit the renown Polygraph examiner I retained to properly preform the same test correctly yest another ethics concern. It appears that Mr ****** is concluding and accusing that I may have paid off an other examiner to have alter test result !!!!!! This in its self is clearly unprofessional Nonsense!
Mr ****** was afforded the opportunity to retest me. He was afforded the opportunity to provide me with a partial refund. He initially agreed then rescinded his offer. There after I hired another examination company. that conducted the test with PROPER questioning and Proper Results.
Mr ****** is clearly exhibiting his unethical and unprofessional demure here in his response. Prior to my furtherance, escalation & publication of this matter, that would most likely result in the embarrassment of Michael ****** & Global Poly Graph Network, I simply ask that Mr ****** immediately and without impunity to either party Refund me not less than $500.00
I did in fact offer *** ******* a retest at a reduced price ($150 discount) but he rejected that offer.
|4/23/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I paid for a lie detector test from Global Polygraph Network. At the time, I was sick and getting over bronchitis. During the exam interview, which lasted at least an hour, I was coughing throughout. A few minutes before I was to be hooked up to the machine, the examiner, ******* ******, told me that I would not be able to cough during the test or it would not read accurately. Though I was still coughing, he decided to administer the test. He started 5 tests. I was able to complete 2 and coughed at the beginning (or near beginning) of another 3. When I received the results, he insisted that he had "no decision" due to my coughing. Therefore, I have paid $648.00 and have no results. The company is suggesting that since they could not obtain enough tests, they are not at fault and will not re-do my test for free. I do not have any experience with lie detector tests and was relying on the expertise of the examiner. I believe he should have stopped the test and rescheduled for a time that I was not sick and could test without coughing.
Desired Settlement: I would like to get my money back for this test. I know that the examiner incurred fees to get to the location but since I was given no results, I feel that I did not get anything for this. In addition, there was another exam before mine so he would have had to get to this location any way. The amount I paid was $600 plus 8% sales tax for a total of $648.
The customer acknowledges that polygraph services were provided to her on 10/22/13.
Customer Reviews Summary