This business is not BBB accredited.
Phone: (518) 753-5300 Fax: (518) 514-1380 View Additional Phone Numbers 1621 Central Ave RETURN MAIL, Albany, NY 12205
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This business offers computer business services, it support, computer software publishers/developers, software and services.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||13|
|Total Closed Complaints||25|
Additional Complaint Information
BBB has reached out to the business with concerns regarding complaints from consumers of the business representing themselves as well known computer companies and asking consumers for access to their computer to fix a "virus" or a security issue that the consumer advises they were not aware of. The business associate
then tells the consumer that they need to update their security system
or they will lose all personal information. Once the business convinces
the consumer that they need to purchase the business's software the
business associate then advises the consumer to purchase a credit card
or to use a money transferring service to pay for the security software.
Consumers have also advised that the business contacts them via
telephone and connects to their computer, shutting it down and telling
the consumer their computer will not work unless they sign up for the
business software. BBB has reached out to the business on several
occasions requesting information about how the business operates and
answers to BBB's concerns about phone calls being made to consumers
using another business name as well as why the business is
misrepresenting what they do for the consumer. The business sent the
following response to BBB regarding our concerns:
Dear BBB,We saw the ratings in the page of BBB with D+ and there is an Alert on the page stating that we call the customer and misrepresent ourself as a well known company. This is totally wrong. We never call anyone from our office. The customer sees our ads in the search engine and other online marketing site. We are in business since February 2012 and not once have we ever called the customer or did cold calling.It also mentioned that you guys have tried to reach us several time however we have not replied you. We have answered all the cases in the past. I have personally talk to you several times when you have called us.We have more positive reviews then our complaint. We have already served thousands of customers in the past two hand half years.We follow good business ethics and are proud of our self.Our competitor iYogi have more than 305 complaints and still they have a ratings of A+. They have around 130 complaints against them. We have contacted your institution to get our self accredited several time online as well as over the phone.We have even filled the information about how our business operates.You have received complaints from our customer relating to service where we have even refunded the customer in Full as per the 30 days policy. We have answered all the case religiously and in return this is what we get.We request you to please get the rating fixed and remove the Alert to the earliest. I am always available for call on my cellphone number ***-***-****.I am a good citizen and follow good business ethics. Please resolve this and help us clean this allegations.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||89|
Type of Entity
Business ManagementMr. Tousif Arfeen, CEO Mr. Uttam Saha, Chairman
INTERNET SERVICES COMPUTERS SOFTWARE & SERVICES COMPUTER SOFTWARE PUBLISHERS & DEVELOPERS