BBB Business Review

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This business is not BBB accredited.

Pairsys Inc

Phone: (518) 753-5300 Fax: (518) 514-1380 View Additional Phone Numbers 1621 Central Ave RETURN MAIL, Albany, NY 12205 http://www.pairsys.com

! There is an alert on Pairsys Inc !


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Description

This business offers computer business services, it support, computer software publishers/developers, software and services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

25 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 13
Total Closed Complaints 25

Additional Complaint Information

BBB has reached out to the business with concerns regarding complaints from consumers of the business representing themselves as well known computer companies and asking consumers for access to their computer to fix a "virus" or a security issue that the consumer advises they were not aware of.   The business associate then tells the consumer that they need to update their security system or they will lose all personal information.  Once the business convinces the consumer that they need to purchase the business's software the business associate then advises the consumer to purchase a credit card or to use a money transferring service to pay for the security software.   Consumers have also advised that the business contacts them via telephone and connects to their computer, shutting it down and telling the consumer their computer will not work unless they sign up for the business software.  BBB has reached out to the business on several occasions requesting information about how the business operates and answers to BBB's concerns about phone calls being made to consumers using another business name as well as why the business is misrepresenting what they do for the consumer.  The business  sent the following response to BBB regarding our concerns:

Dear BBB,We saw the ratings in the page of BBB with D+ and there is an Alert on the page stating that we call the customer and misrepresent ourself as a well known company. This is totally wrong. We never call anyone from our office. The customer sees our ads in the search engine and other online marketing site. We are in business since February 2012 and not once have we ever called the customer or did cold calling.It also mentioned that you guys have tried to reach us several time however we have not replied you. We have answered all the cases in the past. I have personally talk to you several times when you have called us.We have more positive reviews then our complaint. We have already served thousands of customers in the past two hand half years.We follow good business ethics and are proud of our self.Our competitor iYogi have more than 305 complaints and still they have a ratings of A+. They have around 130 complaints against them. We have contacted your institution to get our self accredited several time online as well as over the phone.We have even filled the information about how our business operates.You have received complaints from our customer relating to service where we have even refunded the customer in Full as per the 30 days policy. We have answered all the case religiously and in return this is what we get.We request you to please get the rating fixed and remove the Alert to the earliest. I am always available for call on my cellphone number ***-***-****.I am a good citizen and follow good business ethics. Please resolve this and help us clean this allegations.  

Customer Reviews Summary Read customer reviews

89 Customer Reviews on Pairsys Inc
Customer Experience Total Customer Reviews
Positive Experience 87
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 89

Additional Information

BBB file opened: July 10, 2012 Business started: 02/01/2012 in NY Business incorporated 02/03/2012 in NY
Type of Entity

Corporation

Business Management
Mr. Tousif Arfeen, CEO Mr. Uttam Saha, Chairman
Contact Information
Principal: Mr. Tousif Arfeen, CEO
Principal: Mr. Uttam Saha, Chairman
Business Category

INTERNET SERVICES COMPUTERS SOFTWARE & SERVICES COMPUTER SOFTWARE PUBLISHERS & DEVELOPERS

Industry Tips
Internet Domain Name Registration
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.