BBB Business Review
This Business is not BBB accredited
Phone: (585) 292-7280 Fax: (585) 292-7285 1225 Jefferson Road, Suite 14, Rochester, NY 14623
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This business offers high-end model cars.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for CMC Classical Model Cars (USA) include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Zhiming Zhao, Partner Mr. Shuxiao Jia, Director/Partner
HOBBY & MODEL CONSTRUCTION SUPPLIES - RETAIL
Refund and Exchange PolicyReturn Policy for non-defective items:
1. Items purchased on CMC USA’s website, providing that they are in original, undamaged condition, are returnable within a guaranteed 30-day period starting the day the item was received. This date can be found on tracking summary provided by shipping company.
2. Returned items should be in a resalable condition. Customer must return the item in its original packing materials, complete with serial number card, brochure, a copy of the invoice and all accessories.
3. Customer should carefully repack the return item in an appropriate package so as to prevent damage of merchandise in transit.
CMC USA will not be responsible for any item lost or damaged during shipping.
The company reserves the right to charge fee for apparent damage done to the box and packing material of the item.
4. CMC USA will not be responsible for the return shipping cost. If customer prefers a refund instead of exchange, the refund will be equal to item price plus applicable taxes. The original cost of shipping that CMC USA covered when shipping item to customer will be subtracted from the refund. We will reimburse customer in the original form of payment that was used on the purchase.
5. All items purchased directly from CMC USA should be sent to the following address:
1225 Jefferson Road, Suite 14
Rochester, NY 14623
1. Models damaged by customer’s rough or improper handling are not returnable.
2. If you wish to return a defective item or an item that was damaged during shipping, you must first call our customer service at 585-292-7280 or send an email to firstname.lastname@example.org. Our customer service representative will instruct you in the packing of your item and provide you with return authorization plus a prepaid shipping label. After we receive the item, we will make exchange for you or refund you the full purchase cost in the original form of payment.
3. All returned models without any indication of our authorization will be sent back.
As of 7/13/2011.