BBB Business Review

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This Business is not BBB accredited

CMC Classical Model Cars (USA)

Phone: (585) 292-7280 Fax: (585) 292-7285 1225 Jefferson Road, Suite 14, Rochester, NY 14623 http://www.cmc-modelcars.com/us


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Description

This business offers high-end model cars.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for CMC Classical Model Cars (USA) include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on CMC Classical Model Cars (USA)
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 03, 2006 Business started: 10/06/2005 Business started locally: 10/06/2005
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Zhiming Zhao, Partner Mr. Shuxiao Jia, Director/Partner
Contact Information
Principal: Mr. Zhiming Zhao, Partner
Business Category

HOBBY & MODEL CONSTRUCTION SUPPLIES - RETAIL

Refund and Exchange Policy
Return Policy for non-defective items:


1. Items purchased on CMC USA’s website, providing that they are in original, undamaged condition, are returnable within a guaranteed 30-day period starting the day the item was received.  This date can be found on tracking summary provided by shipping company.            

2. Returned items should be in a resalable condition. Customer must return the item in its original packing materials, complete with serial number card, brochure, a copy of the invoice and all accessories.   

3. Customer should carefully repack the return item in an appropriate package so as to prevent damage of merchandise in transit.

CMC USA will not be responsible for any item lost or damaged during shipping.

The company reserves the right to charge fee for apparent damage done to the box and packing material of the item.

4. CMC USA will not be responsible for the return shipping cost. If customer prefers a refund instead of exchange, the refund will be equal to item price plus applicable taxes. The original cost of shipping that CMC USA covered when shipping item to customer will be subtracted from the refund. We will reimburse customer in the original form of payment that was used on the purchase.

5. All items purchased directly from CMC USA should be sent to the following address:

CMC –Classical Model Cars (USA)
1225 Jefferson Road, Suite 14
Rochester, NY 14623


For defective or damaged items:

1. Models damaged by customer’s rough or improper handling are not returnable.

2. If you wish to return a defective item or an item that was damaged during shipping, you must first call our customer service at 585-292-7280 or send an email to usacmc@msn.com. Our customer service representative will instruct you in the packing of your item and provide you with return authorization plus a prepaid shipping label. After we receive the item, we will make exchange for you or refund you the full purchase cost in the original form of payment.

3. All returned models without any indication of our authorization will be sent back.
As of 7/13/2011.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.