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          Simons Heating and Cooling, Inc. has 1 locations, listed below.

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            Business ProfileforSimons Heating and Cooling, Inc.

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 22 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/26/2016

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            We conduct both residential & commercial installations, maintenance & repairs on furnaces, boilers, central AC, heat pumps, mini splits, all styles of water heaters, generators, humidifiers and dehumidifier, and more.

            Other specialties include:

            *Air purification system installations & complimentary IAQ testing

            *Whole-house and commercial air duct cleanings and dryer vent cleanings

            *Water treatment systems- free water testing!

            *Blown-In insulation (attics only)

            Products & Services

            Furnaces, Central Air systems, Water Heaters, Boilers, Generators, Air Purification Systems

            Business Details

            BBB File Opened:
            4/11/2016
            Years in Business:
            18
            Business Started:
            1/2/2006
            Business Incorporated:
            3/1/2017
            Accredited Since:
            10/26/2016
            Type of Entity:
            Corporation
            Business Management
            • Mr. David Simons, Owner
            • Ms. Danyan Garcia, Marketing Director
            Contact Information

            Principal

            • Mr. David Simons, Owner

            Customer Contact

            • Mr. David Simons, Owner
            • Ms. Danyan Garcia, Marketing Director
            Additional Contact Information

            Fax Numbers

            • (518) 761-1111
              Other Fax

            Email Addresses

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/22/2023

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            We paid for service on two different units. First issue, Someone came in August of last year because we were having issues. We were told the thermostat was the problem and also a small leak. Replaced the Thermostat which wasn't the issue because that one works just fine currently. We were told the leak was small and would be ok for a while so we had time to make some decisions and there was potential for another leak but he wasn't sure. Machine still wasn't working properly. charged $300 for Dispatch! Then someone came because we had a smell I thought was coming from the AC. He offered to sell us an air purifier. I said we weren't interested but then he talked my boss into it anyway. (honestly that's on my boss , but I didn't love that it got pushed anyway after I said no.) That wasn't the smell problem so it was a waste of money . charged $175 for dispatch? We then had someone come in April to fix the leaks and was told refrigerant needed to be added. The machine still didn't work properly. 3 lbs was added. charged $145 for dispatch this time? Next. Our other unit was spitting Ice. I was also told this unit had a leak and refrigerant needed to be added. I was told they need to come back to fix the branch box. 2 lbs of refrigerant were added. I set up an appointment which was canceled the day before because it was going to be a "two" person job. We reschedlued but then I canceled because I had honestly had enough. I was sick of spending money and not having things work. We called another company That said there was actually a problem with the TXV. He fixed it and had to REMOVE the refrigerant.... The refrigerant we just paid for. It took 20 minutes to fix the other unit which was supposed to be a 'two man job'. The wires were simply crossed... I am also confused as to why the dispatch charge is different every time.. We have spent over $600 in dispatch fees and about $4000 in total just to have to pay someone else on top of that to fix things
            Read More

            Customer Reviews

            22 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ralph B

            02/27/2024

            Our Furnace died on the coldest weekend of this January (wind and single digit temps). Cameron came to try to get us heat Friday night but the master circuit board could not be resuscitated and would not allow either the furnace or heat pump to work. He worked on it till 11pm and then rounded up space heaters to keep the house from freezing. He and Don worked thru the weekend to make sure we had a furnace available and a team to put it in on Monday. The install team did an outstanding job of getting the new furnace in and working with our heat pump and we had heat by dinner. Simons has always been great to us and they all went the extra mile. Would and have recommended them to friends! Great Local Company!

            Local BBB

            BBB of Upstate New York

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