BBB Business Review

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BBB Accredited Business since

Isaac Heating & Air Conditioning, Inc.

Additional Locations

Phone: (585) 546-1400 Fax: (585) 546-1431 50 Holleder Parkway, Rochester, NY 14615 http://www.IsaacHeating.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers heating & air conditioning contracting services, Home Energy Consultation, Insulation, Air Sealing, Windows, and Energy Star Compliant Services through the NYSERDA program.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Isaac Heating & Air Conditioning, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Isaac Heating & Air Conditioning, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Isaac Heating & Air Conditioning, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 01, 1956 Business started: 01/01/1945 in NY Business incorporated 07/02/1965 in NY
Type of Entity

Corporation

Business Management
Mr. Raymond Isaac, President Mr. Eric Knaak, VP of Service Mr. Joseph Kruger, VP Residential Sales Mr. Jeremy Noll, Contact for the Avon, N.Y. location
Contact Information
Principal: Mr. Raymond Isaac, President
Customer Contact: Mr. Eric Knaak, VP of Service
Business Category

HEATING CONTRACTORS INSULATION CONTRACTORS HEATING & AIR CONDITIONING AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL GENERATORS - ELECTRIC APPLIANCES - SMALL - DEALERS WATER HEATERS - DEALERS DUCT CLEANING ENERGY MANAGEMENT & CONSERVATION CONSULTANT BOILERS - NEW & USED HUMIDIFYING APPARATUS SOLAR ENERGY SYSTEM DESIGN & INSTALLATION WATER HEATER - TANKLESS AIR SEALING AIR CONDITIONING CONTRACTORS & SYSTEMS

Products & Services

Isaac Heating & Air Conditioning, Inc. sells the following brand(s): American Standard, Goodman, Rheem, Rinaii

Method(s) of Payment
All major payment methods accepted (Cash, Check, Credit Card, Discover, Financing, Etc).
Refund and Exchange Policy
2 Year Installation Warranty and 1 Year Service Warranty
Industry Tips
Heating Systems Home Improvements Service Calls Three Day Cooling-Off Rule (cancel contracts)
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.