BBB Business Review

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This business is not BBB accredited.

Berkeley Heating & Cooling

Phone: (585) 943-2589 Fax: (585) 256-0652 189 Berkeley Street, Rochester, NY 14607 http://www.berkeleyheatandcool.com


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Description

This business offers Heating & Air Conditioning, Refrigeration, Generators, and Solar/Wind/Geothermal Systems and repair.


BBB Accreditation

On 4/21/2016 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Berkeley Heating & Cooling include:

  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Berkeley Heating & Cooling include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Berkeley Heating & Cooling
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: April 22, 2005 Business started: 01/01/2002 in NY Business started locally: 01/01/2002 Business incorporated 03/30/2010 in NY
Type of Entity

Corporation

Business Management
Mr. Todd Kiley, Owner
Contact Information
Principal: Mr. Todd Kiley, Owner
Business Category

HEATING CONTRACTORS VENTILATING CONTRACTORS HEATING & AIR CONDITIONING GEOTHERMAL HEATING & COOLING AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL GENERATORS - ELECTRIC WIND ENERGY SYSTEMS WATER HEATERS - DEALERS AIR CONDITIONING REPAIR HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR DRYER VENT CLEANING AIR PURIFYING & CLEANING SYSTEMS & EQUIPMENT BOILERS - NEW & USED HUMIDIFYING APPARATUS REFRIGERATION EQUIPMENT - COMMERCIAL - SALES & SERVICE SOLAR ENERGY EQUIPMENT & SYSTEMS DEALERS SOLAR ENERGY SYSTEM DESIGN & INSTALLATION SOLAR ENERGY PRODUCTS SERVICE & REPAIR SOLAR ENERGY PRODUCTS - RETAIL FURNACE SALES & SERVICE AIR QUALITY SERVICE RADIANT HEATING BOILERS - SALES & SERVICE AIR CONDITIONING CONTRACTORS & SYSTEMS BOILERS - REPAIR & CLEANING HEAT PUMPS

Products & Services

Berkeley Heating & Cooling sells the following brand(s): Rheem, Unico

Berkeley Heating & Cooling offers the following product(s): A/C Systems, Furnace , HVAC Products

Method(s) of Payment
Cash
Check
Credit Cards
Alternate Business Names
Berkeley Heating and Cooling Inc
Industry Tips
Heating Systems Home Improvements Service Calls Three Day Cooling-Off Rule (cancel contracts)
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.