BBB Business Review

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This business is not BBB accredited.

United Heating and Cooling

Phone: (716) 759-9276 Fax: (716) 759-9010 10626 Main Street, Clarence, NY 14031 http://www.united-heating-cooling.com


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Description

This business offers heating, air conditioning, repair, heating equipment, heating equipment/systems cleaning/repair, furnaces, fireplace equipment rental and boiler services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

United Heating & Cooling is not an Accredited Business. It came to our attention that United Heating & Cooling is displaying BBB's logo and seal on their website http://www.united-heating-cooling.com.  On November 9th, November 23rd and December 8th, BBB sent correspondence and phoned the business requesting that the business remove our Accredited Business Seal from their website. As of December 14, 2015 the logo has not been removed.

The Council of Better Business Bureaus, Inc. (“CBBB”) is the owner of many famous marks, including Better Business Bureau, the BBB Torch logo and BBB. These marks are federally registered in the U.S. and in other countries for business information and investigative services (U.S. Reg. Nos. 566,415, 969,847, 971,579, and 2,314,197). 

A business's use of the BBB Accredited Business seal without permission constitutes trademark infringement and is a violation of CBBB’s trademark rights. Moreover, this use may constitute false and deceptive advertising in violation of state or federal statutes because it falsely implies BBB endorsement or affiliation.

 


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for United Heating and Cooling include:

  • Unauthorized use of BBB name or trademarks

Factors that raised the rating for United Heating and Cooling include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on United Heating and Cooling
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 11, 2011 Business started: 01/01/1996 in NY Business started locally: 01/01/1996
Business Management
Mr. Mark A. Nealen, President
Contact Information
Principal: Mr. Mark A. Nealen, President
Business Category

HEATING & AIR CONDITIONING AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL FIREPLACE EQUIPMENT - RETAIL AIR CONDITIONING REPAIR HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR HEATING EQUIPMENT FURNACE SALES & SERVICE HYDRONIC HEATING BOILERS - REPAIR & CLEANING HEATING CONTRACTORS

Industry Tips
Heating Systems Home Improvements Service Calls Three Day Cooling-Off Rule (cancel contracts)
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.