BBB Business Review

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BBB Accredited Business since

Potter Heating & AC

Phone: (315) 472-3557 Fax: (315) 437-9128 4004 New Court Ave, Syracuse, NY 13206 http://www.potter-perrone.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers Residential and Commercial Sales/Installations, and Service for Heating, Ventilation, Air Conditioning and Plumbing Services.

Offers Generators as well.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Potter Heating & AC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Potter Heating & AC include:

  • 3 complaint(s) filed against business

Factors that raised the rating for Potter Heating & AC include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Potter Heating & AC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 18, 1992 Business started: 01/01/1944 in NY Business started locally: 01/01/1944 Business incorporated 06/05/1981 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Onondaga County Plumbing Control
650 Hiawatha Blvd W, Syracuse NY 13204
http://www.ongov.net
Phone Number: 315-435-6614
JohnWilliams@ongov.net

Type of Entity

Corporation

Business Management
David Kondra, Co-Owner
Contact Information
Principal: Ms. Suzanne Kondra, President/Co-Owner
Business Category

HEATING & AIR CONDITIONING AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL GENERATORS - ELECTRIC WATER HEATERS - DEALERS AIR CONDITIONING REPAIR AIR CONDITIONING SYSTEMS - CLEANING AIR CONDITIONING CONTRACTORS & SYSTEMS KITCHEN & BATH - DESIGN & REMODELING KITCHEN REMODELING HEATING CONTRACTORS PLUMBING CONTRACTORS PLUMBING DRAINS & SEWER CLEANING VENTILATING CONTRACTORS BATHROOM REMODELING

Alternate Business Names
Kondra & Jaquin Enterprises, Inc. Perrone Plumbing
Industry Tips
Choosing a Plumbing Contractor Heating Systems Home Improvement Contracts -- NYS Law Home Improvements Home Improvements -- FHA Loan Advertisements Service Calls Three Day Cooling-Off Rule (cancel contracts)
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.