BBB Business Review

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BBB Accredited Business since

Emerald Heating & Cooling, Inc.

Phone: (716) 681-0100 Fax: (716) 681-0728 5003 Broadway, Depew, NY 14043 View Additional Email Addresses http://www.emeraldheatingandcooling.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers all types of Heating & Air Conditioning Work; Sales, Installation, Service & Maintenance.

Also offers Water Tanks and Tankless models, Chimney Liners, Duct work, Humidifiers, Air Cleaners, and Carbon Monoxide Testing.
24 hr Emergency Service available.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Emerald Heating & Cooling, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Emerald Heating & Cooling, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Emerald Heating & Cooling, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 07, 2003 Business started: 01/01/1994 in NY Business started locally: 01/01/1994 Business incorporated 02/07/2000 in NY
Type of Entity

Corporation

Business Management
Mrs. Carrie Sheehan, Office Mgr.
Contact Information
Principal: Mr. Marty Sheehan, President
Business Category

HEATING & AIR CONDITIONING AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL DEHUMIDIFYING EQUIPMENT WATER HEATERS - DEALERS AIR CONDITIONING REPAIR HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR BOILERS - NEW & USED HUMIDIFYING APPARATUS AIR DUCT SYSTEMS AIR CONDITIONING CONTRACTORS & SYSTEMS BOILERS - REPAIR & CLEANING CARBON MONOXIDE DETECTING HEATING CONTRACTORS VENTILATING CONTRACTORS

Industry Tips
Heating Systems Service Calls Three Day Cooling-Off Rule (cancel contracts)
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.