BBB Business Review

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BBB Accredited Business since

American Design & Contracting, LLC

Additional Locations

Phone: (518) 365-3341 Fax: (518) 452-0868 127 VFW Drive, Albany, NY 12205 http://www.adcmason.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business offers the installing and retaining of planter walls, patios, walkways and pool areas made of concrete, stamped concrete, and brick paving. They also offer new landscape installation and commercial snow removal.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Design & Contracting, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for American Design & Contracting, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on American Design & Contracting, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 01, 2011 Business started: 01/01/1983 in NY Business started locally: 01/01/1983 Business incorporated 01/01/1996 in NY
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Marc Micare, President
Contact Information
Principal: Mr. Marc Micare, President
Business Category

HARDSCAPES STAIR BUILDERS CONCRETE - STAMPED & DECORATIVE CONTRACTOR - DECORATIVE & SPECIALTY CONCRETE CONTRACTORS - RETAINING WALL PATIO BUILDER SNOW REMOVAL SERVICE - COMMERCIAL CONCRETE CONTRACTORS EXCAVATING CONTRACTORS MASON CONTRACTORS PATIO & DECK BUILDERS

Products & Services

American Design & Contracting, LLC sells the following brand(s): Allan Block, Belgard, Cambridge, Oaks, Techo Bloc, Unilock, Versa-Lok

Method(s) of Payment
Cash, Check, MasterCard, and Visa.
Refund and Exchange Policy
The business states that there is a 1-year warranty on hardscapes, and no warranty on concrete work.
Industry Tips
Home Improvements
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.