Business ProfileforPink Rose Home Service

On 01/17/2022 Pink Rose Home Service came to my home to recaulk my shower for cosmetic appearance. They came, removed, recaulked. Days later, my home office directly underneath the shower developed a leak causing damage internally, ceiling, carpet. I contacted Pink Rose on 2/4/22, talked to a lady & I told her. She said a manager would reach out. The manager, Joe M***** called and made arrangements to have another service tech. come & see the situation on 02/07/22. After hearing what he was telling me about cutting a hole into the ceiling to see the damage, hesitantly even letting Pink Rose back I called a company for a second opinion. On 02/24/22, 17 days later Pink Rose second tech. came & said the wrong caulk was used and created the damage and went to *****/**** ***** & came back with a sanded caulk, & grout and re did the caulk, & removed and grouted in areas he thought may be the problem above and beyond just caulk. On 2/28/22 still leaking, called again, they came back with another tech. on 3/2/22, re did their job for the 3rd time, waited the 2 days per Pink Rose for sealant to hold as they said to on every visit, to only have it leak again. Prior to this company attempts to complete a professional contract, I had no leaks, water issues in the ceiling, etc. They only offered to “sell” me their Pink Rose membership to help save money and would be more than happy to come back and cut a hole into the ceiling to pin point the cause. Any sound, and reasonable person knows this is a sales tactic and I declined on multiple occasions. I personally do believe they do this to other consumers to increase sales & take advantage of “good faith” for people with no other options and personally was harassed by the owner, Joseph Berardi, in multiple emails & phone calls outside of business hours. He would ask for personal information on results from the 2nd co. opinion, after I told him I gave him everything, due to my health and personal privacy he did not need to see more.