BBB Business Review

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BBB Accredited Business since

Ray Sands Glass

Additional Locations

Phone: (585) 889-2876 Fax: (585) 889-5447 View Additional Phone Numbers 3315 Chili Avenue, Rochester, NY 14624 http://www.raysandsglass.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers most any type of Glass. Auto Glass, Auto Glass Repair, Home & Business Windows, Thermal Window Glass, and Thermal Repair (defogging), Glass Block & Basement Windows as well. Also offers Window Tinting for all Windows.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ray Sands Glass meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ray Sands Glass include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ray Sands Glass
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 06, 2005 Business started: 01/01/1947 Business started locally: 01/01/1947 Business under new ownership as of: 01/02/1983 Business incorporated 01/01/1983 in NY
Contact Information
Principal: Mr. Dave Burns, Partner
Business Category

GLASS - PLATE AND WINDOW AUTO REPAIR - WINDSHIELD, GLASS SHOPS WINDOWS & DOORS - INSTALLATION & SERVICE WINDOWS - VINYL GLASS COATING & TINTING SKYLIGHTS STORE FRONTS WINDOWS - INSTALLATION & SERVICE DOORS DOORS - INSTALLATION GLASS - BLOCK MIRRORS STORM WINDOWS & DOORS WINDOWS

Alternate Business Names
Burns Glass Service Ltd.
Industry Tips
Home Improvement Contracts -- NYS Law Home Improvements Home Improvements -- FHA Loan Advertisements Window Condensation
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.