BBB Business Review

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This business is not BBB accredited.

Sutton's Market Place, Inc.

Phone: (518) 798-1188 1066 State Route 9, Queensbury, NY 12804

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Sutton’s Marketplace is a complex of shops and café. Included in the main store are Adirondack and country gifts, gourmet foods, bakery and a café which serves breakfast and lunch daily. Sutton’s Furniture is an 18,000 square foot store dedicated to top quality furniture and interior design with a focus on upscale lodge living. In addition Sutton’s Furniture has a custom department that specializes in custom window treatments. The Clothing Collection at Sutton’s is a women’s high fashion boutique with 4 floors of selection including jewelry, accessories and footwear. The Toy Cottage at Sutton’s is a toy shop with an emphasis on traditional toys, games, puzzles and books for children up to 10 years of age. In late June 2007, Sutton’s will open Birch Creek Outfitters which will feature classic casual clothing for men and women.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sutton's Market Place, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sutton's Market Place, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 29, 2007 Business started: 01/01/1977 Business started locally: 01/01/1977
Type of Entity


Contact Information
Principal: Ms. Donna Sutton, Owner
Business Category


Alternate Business Names
Sutton's Bakery Sutton's Country Cafe Sutton's Furniture & Interior Design The Clothing Collection at Sutton's The Toy Cottage at Sutton's

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.