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BBB Business Review

This Business is not BBB accredited

Gleason Geothermal

Phone: (585) 534-9029 Fax: (585) 534-9033 View Additional Phone Numbers 3994 Pardee Hollow Rd, Wayland, NY 14572 http://www.gleasonheating.com View Additional Web Addresses

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Description

This business offers residential & commercial Heating and Cooling, including Geothermal services.

BBB Accreditation

On 11/29/2012 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

6A. Promptly respond to all complaints forwarded by BBB by:

  1. Resolving the complaint directly with the complainant and notifying BBB, or
  2. Providing BBB with a response that BBB determines:
    • is professional,
    • addresses all of the issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 19

Additional Complaint Information

The company appears to have gone out of business with no notice to their consumers. The BBB has complaints of consumers who have paid for services not rendered or not able to obtain warranty work. Please contact the Rochester Attorney General to file a complaint.  585-546-7430 or www.oag.state.ny.us/rochester-regional-office

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Gleason Geothermal
See Trends in Complaints on Gleason Geothermal

Additional Information

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BBB file opened: April 29, 2008 Business started: 01/07/2004 in 0 Business started locally: 01/07/2004 Business incorporated: 10/17/2007 in NY
Type of Entity

Corporation

Business Management
Mr. A.J. Jarofz, Installation Manager
Contact Information
Principal: Mr. Matt Gleason, Owner
Business Category

GEOTHERMAL HEATING & COOLING AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL AIR CONDITIONING REPAIR AIR CONDITIONING SYSTEMS - CLEANING HEATING EQUIPMENT & SYSTEMS CLEANING & REPAIR HEATING & AIR CONDITIONING - FILTERS AIR CONDITIONING CONTRACTORS & SYSTEMS HEATING CONTRACTORS HEATING & AIR CONDITIONING

Alternate Business Names
Gleason Heating & Air Conditioning, Inc.
Industry Tips
Heating Systems Service Calls Three Day Cooling-Off Rule (cancel contracts)
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Additional Web Addresses

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According to information in BBB files, this business is no longer in business.