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Find a Location

Northern Lights Candles has 1 locations, listed below.

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    Business ProfileforNorthern Lights Candles

    Candles

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3474 Andover Rd, Wellsville, NY 14895
    BBB File Opened:
    6/25/1996
    Years in Business:
    46
    Business Started:
    1/1/1978
    Business Started Locally:
    1/1/1978
    Business Management
    • Mr. Andy Glanzman, President
    • Ms. Tina Glanzman, Vice President
    Additional Contact Information

    Fax Numbers

    • (585) 593-6481
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/29/2021

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I burned a candle, made by Northern Lights Candle co., on Tuesday October 19, 2021, and at the end of the day I went to put the candle out and noticed soot up my wall and ceiling. The next day I proceeded to clean it off and was not successful at removing all of the soot, so I now I will have to paint. That is not where this ends. As I go through my whole entire house I am finding this layer of soot all over everything!! We had just changed the air filters the week prior and when I looked inside the compartment, just out of curiosity, I was shocked, horrified actually, solid black, all 3 air intake filters inside of our home, 2 upstairs, and 1 downstairs near where the candle was sitting, we’re all solid black. I blew my nose and it was black inside, I had my daughter blow hers and it was the same. Inside my kitchen cabinets, and all over my dishes was a fine layer of soot. Inside my cooking utensil drawer, eating utensil drawers, everything. Upstairs we keep the doors closed and the edges of the door frame, on the top edge of the door, the carpet under the door, all where the air tried to go through we’re covered in soot. I did not get a picture of the initial soot on the wall but after I realized how big the problem was I started to take pictures as I found new soot. The inside of my dryer even had a layer of soot. Anything that is plastic seems to have a thicker layer than other surfaces, maybe static attraction, I don’t know why but it is definitely thicker on plastic things. Even my pet water bowl had a layer of soot floating and ringed around the edges. I have reached out to the company to let them know about the problem and have not received any return email or phone call. I don’t know how much we breathed in that day but I am concerned for our health. I would also like them to stop selling this candle, and compensate me for my paint, cleaning solution, and time cleaning. And if any health issues arise that too.
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