Business ProfileforWellsville Carpet Town Inc

On January 1st, 2024, we contacted Ashley Furniture to process a refund of $399 for the automatic bed and mattress we purchased back in 2018. At the time of purchase, we agreed to sign up for the same cash credit card to make the purchase and we were informed by the store at **** ****** **** ***** ******** ******** ** ***** that would we receive a refund of $399 should we not need to process any claims after 5 years of the original purchase. This informed our final decision to pay for the product knowing that we would save $399 on it after 5 years. On January 3rd we were sent a message from the company that we have received a store credit, vs. a refund. I called today January 4th to ask them why it was store credit and that we preferred a refund. The woman on the phone was extremely unhelpful and claimed that the store credit was always the promotional offer we could receive. She proceeded to read from a script and repeated the rule she could not back up THREE times. I asked her to stop repeating herself and had to talk loudly to get her to stop and listen. She talked over me and was completely rude. I asked her to provide the documentation noting that offer. She said she could not provide that documentation, that they do not have it, therefore I asked her to please process it as a refund. She indicated that none of their credit card offers come with documentation and clarified that this is not credit card terms, this was a store promotion. This led to her to repeat the rule, TWO more times at least. I asked her to transfer me to someone else. She then said there was no one here who could provide that, and that I would need to get it from the store, so I said then you can not enforce it? She then began repeating the script, I had to hang up as she would not respond to my questions and just repeated that she had zero backup for. It feels like this company is practicing bait and switch on a whim and can't back it up. Can you investigate?