BBB Business Review

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BBB Accredited Business since

Wellsville Carpet Town, Inc.

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Phone: (716) 373-3300 Fax: (716) 373-1824 View Additional Phone Numbers 1429 Olean Portville Road, Westons Mills, NY 14788

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This company offers home furnishings.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wellsville Carpet Town, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Wellsville Carpet Town, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 81 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

81 complaints closed with BBB in last 3 years | 38 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 4
Delivery Issues 8
Guarantee/Warranty Issues 7
Problems with Product/Service 57
Total Closed Complaints 81

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Wellsville Carpet Town, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 24, 1994 Business started: 01/01/1986 in NY Business started locally: 01/01/1986 Business incorporated 06/28/1971 in NY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

U.S. Department of Transportation
400 7th Street, SW, Washington DC 20590
Fax Number: 617-494-2783

Type of Entity


Business Management
Mr. Thomas E. Kane, CEO Ms. Kathy Smith, Managing Partner Mr. Bill Bruce, Mentor General Sales Manager Mr. John Coleman, Rochester General Sales Manager Ms. Audra Doering, Corporate Communications Manager Ms. Paula Duncan, Brooklyn General Sales Manager Ms. Lisa Fieno, Horseheads General Sales Manager Mr. Frank Keyser, Fairlawn General Sales Manager Mr. Brian King, Batavia Main St General Sales Manager Mr. John Kopera, Johnstown General Sales Manager Ms. Kelly Longo, Advertising Manager Mr. Gregory Losey, Batavia Call Parkway Facility Manager Mr. Mike Melaro, Director of Branding Messaging Ms. Trish Modic, Altoona General Sales Manager Mr. Anthony Owens, Greece General Sales Manager Mr. George Paydock, Maple Heights General Sales Manager Ms. Diane Phillips, Batavia Call Parkway Customer Care Manager Mr. Timothy Quinn, President Mr. Cale Smith, Orchard Park General Sales Manager Ms. Kate Wolcott, Creative Services Manager Mr. Dennis Wyant, Carpet Town Carpet One General Sales Manager (Westons Mills) Mr. Joseph Yorke, Westons Mills and Amherst General Sales Manager
Contact Information
Principal: Mr. Thomas E. Kane, CEO
Principal: Ms. Kathy Smith, Managing Partner
Business Category


Alternate Business Names
Ashley Furniture Home Store Ashley Furniture Home Store Distribution Center Ashley Furniture Outlet Carpet Town Carpet One Floor & Home WCT Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.