BBB Business Review

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This business is not BBB accredited.

Raymour & Flanigan Furniture

Find a Location

Phone: (315) 453-2500 View Additional Phone Numbers 7230 Morgan Road, Liverpool, NY 13088

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Raymour & Flanigan Furniture include:

  • Length of time business has been operating
  • Response to 480 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

480 complaints closed with BBB in last 3 years | 168 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 32
Billing/Collection Issues 33
Delivery Issues 27
Guarantee/Warranty Issues 69
Problems with Product/Service 319
Total Closed Complaints 480

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Raymour & Flanigan Furniture
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 10

Additional Information

BBB file opened: April 01, 1974 Business started: 01/01/1946 in NY Business started locally: 01/01/1946
Business Management
Mr. Neil Goldberg, President Ms. Jen Coffey, Customer Care Center Trainer Mr. Michael Goldberg, Exec.V.P. of Sales & Marketing Mr. Steve Goldberg, Exec. V.P. of Operations Ms. Amy Myers, Customer Care Center Sr. Manager Ms. Colleen Rajkowski, Vice President of Business Administration Mr. Brian Schwarz, Senior Vice President of Operations & Customer Care
Contact Information
Principal: Mr. Neil Goldberg, President
Business Category


Alternate Business Names
Flanigan's Furniture Raymour & Flanigan Furniture (All NYC, Mid-Husdon, and Long Island locations) Raymour and Flanigan

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.