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      Country
          Country

          Find a Location

          Old Brick Furniture Co. has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Old Brick Furniture Co.

              33 Warehouse Row # 37 Albany, NY 12205-5726

            • Old Brick Furniture Co.

              2 River St Troy, NY 12180-4496

            • Old Brick Furniture Co.

              2910 Campbell Ave Schenectady, NY 12306-2432

            • Old Brick Furniture Co.

              107 Town Square Dr Amsterdam, NY 12010

            Business ProfileforOld Brick Furniture Co.

            Furniture Stores
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            13 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers sales of home furnishings along with service and repair of furniture.

            Business Details

            This is a multi-location business.

            Find a Location

            Old Brick Furniture Co. has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Old Brick Furniture Co.

                33 Warehouse Row # 37 Albany, NY 12205-5726

              • Old Brick Furniture Co.

                2 River St Troy, NY 12180-4496

              • Old Brick Furniture Co.

                2910 Campbell Ave Schenectady, NY 12306-2432

              • Old Brick Furniture Co.

                107 Town Square Dr Amsterdam, NY 12010

              BBB File Opened:
              4/17/2001
              Years in Business:
              59
              Business Started:
              1/1/1965
              Business Started Locally:
              1/1/1965
              Business Incorporated:
              1/1/1965
              Type of Entity:
              Corporation
              Business Management
              • Ms. Donna Perez
              Contact Information

              Customer Contact

              • Ms. Donna Perez
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              13 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/06/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              We purchased a ********* recliner from Old Brick Furniture on 7/19/2022. We are snowbirds and only used chair for a few months. When returning north we used recliner for a few days and heard popping and pieces of frame, springs started falling on floor. Called Old Brick service. They looked at recliner and were unable to repair in home. Immediately after service person left our home I tried power usb and recline button and it no longer worked. Parts were 8-12 weeks on back order. I contacted ********* who immediately gave Old Brick Furniture credit for broken unsafe recliner. I asked Old Brick to give me a refund as they were refunded by Flexsteel. They refused. They offered me store credit. I chose another recliner but it is unavailable. I am asking for complete refund to my credit card as ********* has already credited Old Brick. I believe they are purposely postponing resolving this issue as 1 year warranty ends July 19,2023
              Read More

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Elisa F.

              02/20/2024

              I purchased a chair on 11/11 and was told it would arrive the following week. The chair was intended as a Christmas gift. When it still hadn't arrived the week of 12/25, I was offered the floor model at full price. When I followed up in person in January, they were finally willing to slightly discount the floor model (which had been subject to an additional month of wear and tear). It is now Feb 19th and I have not received the chair ordered in Nov! The item is still on display in all branches and there is no signage to suggest that this color is on back order. They claim that the manufacturer can't get the internal components and yet they have no trouble filling orders for the exact same model in the alternative color. BE WARNED just because it is on the showroom floor, that doesn't mean they will fill your order. I am giving them one star because the system won't allow a zero ranking.

              Old Brick Furniture Co. Response

              02/26/2024

              Please provide the original order number to better assist.

              Old Brick Furniture Co. Response

              02/26/2024

              Order #******** - 11/21/23. 12/8/23 The store manager offered free delivery & set up at no cost due to stock not being available. The estimated date of arrival is late December 2023. Received notification per factory/manufacturer date pushed out. 2/7/2024 The store manager called to notify Elisa of the delay. 2/22/2024 - Refund #******** A Full refund was issued for the merchandise. We do apologize for any inconvenience.

              Local BBB

              BBB of Upstate New York

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