Business ProfileforThe Carpet Spectrum

i had a floor put in my dinnette by carpet specturm the owner jessica and a portion of the floor seperated and i called the store numerous times before she finally called me back and was sending out a repair man to fix it. the repair man cut the area out where it was seperated and put a piece in its place and does not match the rest of the floor this particular area is in the open where it is highly visible. a couple years ago the patch buckled up and created a bubble i then called the store again numerous times before she finally called back and i told her the floor where it was repaired had buckled and she did not believe me, she came and looked at it and brought some commercial flooring material with her and told me i could have this commercial flooring at her price. i figure why do i have to pay for it when she put the wrong flooring in to begin with the flooring is way to soft it leaves indentations in the floor from the chairs the table even my plant stand. she told me to buy a rug for the floor or get rid of my kitchen chairs well im not doing either and she will not replace anything without cost i am elderly and on a strict budget and she is the one that put the wrong floor in to begin with and i feel she is taking advantage of me i want new floor or reimbursement. i havent filed complaint prior to now i am semi handicapped and have been sick and have had surgeries etc. when jessica originally came to my home to look and see what type of floor was needed at that time she is the one that picked it out and said it was the best floor for that room well its not its too soft.